🔵 FORMAL SITUATIONS (10 Conversations)
1. Job Interview Scheduling
Context: Applicant calls a company to schedule a job interview.
Formality: Formal
Caller: Good morning, this is Emily Parker. I received an email inviting me for an interview, and I’d like to schedule it.
Receptionist: Good morning, Ms. Parker. Certainly, let me check the available slots for next week.
Caller: That would be great. I’m available Tuesday or Thursday morning.
Receptionist: Thursday at 10 AM works. Shall I confirm that?
Caller: Yes, that’s perfect. Thank you very much.
2. Complaint About a Service
Context: A customer calls to lodge a formal complaint about internet service.
Formality: Formal
Customer: Good afternoon. I’d like to formally register a complaint regarding the constant internet outages.
Support Rep: I’m sorry to hear that. Could I have your account number, please?
Customer: Certainly, it’s 564-88-723.
Support Rep: Thank you. I’ll escalate this issue to our technical department immediately.
Customer: I appreciate your prompt attention.
3. Calling a Government Office for Information
Context: A citizen calls to inquire about passport renewal.
Formality: Formal
Caller: Hello, I’m calling to inquire about the requirements for renewing an adult passport.
Agent: Certainly. You will need a completed application form, your old passport, and two recent photos.
Caller: Are appointments required?
Agent: Yes, you must schedule an appointment online before visiting.
Caller: Thank you for the clarification.
4. Rescheduling a Business Meeting
Context: A manager calls to reschedule a meeting.
Formality: Formal
Manager: Good morning, this is Mr. Davies from CrestTech. I’m calling to reschedule our 2 PM meeting today.
Assistant: Of course. Would tomorrow at the same time work?
Manager: That would be ideal. Please let Ms. Lin know about the change.
Assistant: I’ll notify her right away.
5. University Admission Inquiry
Context: A student calls the university admissions office.
Formality: Formal
Student: Good afternoon. I’m calling regarding the status of my master’s program application.
Clerk: May I have your application ID, please?
Student: Yes, it’s 20250123.
Clerk: One moment, please… It shows that your application is under review and you should receive a decision by the 20th.
Student: Thank you for the update.
6. Calling a Law Firm for Consultation
Context: A client calls to request a consultation with a lawyer.
Formality: Formal
Caller: Good morning, I’d like to schedule a legal consultation regarding a property dispute.
Receptionist: Of course. May I have your name and preferred dates?
Caller: Certainly. My name is Olivia Grant, and I’m available Monday or Wednesday afternoon.
Receptionist: Let me check availability and get back to you shortly.
7. Reservation at a Fine Dining Restaurant
Context: Caller books a table at an upscale restaurant.
Formality: Formal
Caller: Hello, I’d like to make a dinner reservation for four at your restaurant next Friday.
Host: Certainly. May I know the time you prefer?
Caller: Around 7:30 PM, if possible.
Host: We can accommodate you then. May I have your name and phone number?
Caller: Sure, it’s Michael Farley, 555-782-9341.
8. Calling for Medical Results
Context: Patient calls a hospital to check test results.
Formality: Formal
Caller: Hello, this is Rachel Simmons. I had some tests done last week and would like to check if the results are in.
Receptionist: Please hold while I transfer you to the lab results department.
Caller: Thank you.
Lab Tech: Ms. Simmons, your results have been reviewed. The doctor will call you later today to discuss them.
9. Contacting a Conference Organizer
Context: A participant calls about conference registration.
Formality: Formal
Participant: Good afternoon. I’d like to confirm my registration for the Global Sustainability Summit.
Organizer: May I have your registration ID?
Participant: It’s GS2025-992.
Organizer: You’re confirmed, and the event details will be emailed this week.
10. Banking Services Inquiry
Context: Customer inquires about opening a business account.
Formality: Formal
Caller: Good morning. I’d like information about opening a business account.
Banker: Absolutely. Are you looking for a sole proprietorship or corporation account?
Caller: Sole proprietorship.
Banker: I’ll email you the list of required documents.
🟠 SEMI-FORMAL SITUATIONS (10 Conversations)
11. Speaking to a Landlord
Context: Tenant reports a maintenance issue.
Formality: Semi-formal
Tenant: Hi, Mr. Sanders. I just wanted to let you know that the kitchen sink is leaking.
Landlord: Thanks for calling. I’ll send someone over tomorrow morning.
Tenant: That works. Just let me know when they’ll arrive.
Landlord: Will do.
12. Calling a Coworker for a Project Update
Context: A colleague calls to check on a shared project.
Formality: Semi-formal
Caller: Hey Sarah, I wanted to check on the marketing presentation for Friday.
Sarah: Hey! I’m working on the visuals now. Should be ready by Thursday morning.
Caller: Perfect. Let me know if you need anything from my side.
Sarah: Will do, thanks!
13. Booking a Hotel Room
Context: Traveler calls to make a reservation.
Formality: Semi-formal
Caller: Hi, I’d like to book a double room from April 20 to 23.
Receptionist: Sure. Let me check availability.
Caller: Great, and is breakfast included?
Receptionist: Yes, breakfast and Wi-Fi are both included.
14. Speaking to a Teacher
Context: Parent calls about their child’s progress.
Formality: Semi-formal
Parent: Hello, this is Maria Thompson, Emily’s mother. I was hoping to speak with you about her recent grades.
Teacher: Of course, Mrs. Thompson. I’ve actually noticed improvement in her last assignments.
Parent: That’s great to hear. Thanks for your time.
Teacher: You’re welcome.
15. Arranging a Delivery
Context: Customer wants to reschedule a delivery.
Formality: Semi-formal
Customer: Hi, I ordered a desk last week, and I’d like to change the delivery date.
Agent: No problem. When would you prefer it to arrive?
Customer: This Friday instead of Thursday.
Agent: Got it. Friday morning between 9 and 12?
16. Calling to Report a Lost Item
Context: Passenger calls an airline about a lost bag.
Formality: Semi-formal
Passenger: Hi, I flew with your airline yesterday and my suitcase didn’t arrive.
Agent: I’m sorry to hear that. Can you provide your baggage tag number?
Passenger: Yes, it’s 4908325.
Agent: We’re tracing it now. We’ll update you shortly.
17. Contacting a Service Provider
Context: Caller requests a quote for cleaning services.
Formality: Semi-formal
Caller: Hi, I’m looking for a quote on weekly home cleaning.
Rep: Of course. How many rooms are we talking about?
Caller: Three bedrooms, two bathrooms.
Rep: I can send a detailed estimate to your email.
18. Volunteer Coordination
Context: A volunteer calls to confirm availability.
Formality: Semi-formal
Volunteer: Hi, just checking if you still need help for the event this weekend.
Coordinator: Yes! We could use some help Saturday morning.
Volunteer: Count me in. What time should I arrive?
Coordinator: Around 8 AM.
19. Ordering Takeout
Context: Customer calls a local restaurant for pickup.
Formality: Semi-formal
Customer: Hi, I’d like to order for pickup—one chicken curry and two naan.
Restaurant: Got it. Ready in about 25 minutes.
Customer: Great, I’ll be there. Name’s Kevin.
Restaurant: Thanks, Kevin!
20. Calling a Tutor
Context: Student wants to reschedule a tutoring session.
Formality: Semi-formal
Student: Hi John, just wondering if we can move our session to Thursday instead of Wednesday?
Tutor: That’s fine. Same time—5 PM?
Student: Yes, that works. Thanks!
Tutor: No problem at all.
🟢 INFORMAL SITUATIONS (10 Conversations)
21. Calling a Friend to Hang Out
Context: Inviting a friend to go out.
Formality: Informal
Caller: Hey! Wanna grab a coffee later?
Friend: Sure! Around 4?
Caller: Perfect. See you then.
Friend: Looking forward to it!
22. Asking for Help with Homework
Context: Student asks a friend for help.
Formality: Informal
Caller: Dude, can you help me with the math assignment? I’m stuck on question 3.
Friend: No problem, I just did that one. Let me walk you through it.
23. Waking Up a Sibling
Context: Casual morning call.
Formality: Informal
Caller: Hey, sleepyhead! You up yet?
Sibling: Ugh, what time is it?
Caller: Time to get moving! Don’t be late again.
Sibling: Fine, fine… I’m getting up.
24. Sharing Exciting News
Context: Friend calls to share personal news.
Formality: Informal
Caller: Guess what?! I got the internship!
Friend: No way! That’s awesome. Congrats!
Caller: Thanks! Drinks to celebrate?
Friend: Absolutely.
25. Calling to Vent
Context: Caller shares frustration with a friend.
Formality: Informal
Caller: I can’t believe my boss did that again!
Friend: What happened this time?
Caller: He gave my project to someone else!
Friend: Ugh, that sucks. Let’s talk it out.
26. Making Last-Minute Plans
Context: Casual invitation.
Formality: Informal
Caller: Hey, wanna hit the beach? Weather’s perfect.
Friend: I’m in! Give me 30 minutes.
Caller: Sweet, I’ll bring snacks.
27. Calling During a Road Trip
Context: Updating a friend.
Formality: Informal
Caller: We just passed the Grand Canyon!
Friend: No way! Send pics!
Caller: Already did. Check your messages.
Friend: Got ‘em! Looks amazing.
28. Apologizing for Being Late
Context: Quick call to a friend.
Formality: Informal
Caller: Hey, I’m running 10 minutes late. Sorry!
Friend: No worries. I’ll grab a table.
Caller: Thanks, you’re the best.
29. Talking to a Roommate
Context: Asking about groceries.
Formality: Informal
Caller: Did you pick up milk?
Roommate: Totally forgot, sorry!
Caller: No problem, I’ll grab it on the way back.
30. Making a Joke Call to a Close Friend
Context: Lighthearted call.
Formality: Informal
Caller: Hello, this is pizza delivery. Did someone order 20 pepperoni pizzas?
Friend: Haha! You again?
Caller: You know it.
