🏨 Formal Situations (10 Dialogues)
1. Business Conference Check-In
Context: A guest arrives for a business conference.
Receptionist: Good afternoon, sir. Welcome to the Grand Plaza Hotel.
Guest: Good afternoon. I have a reservation under the name Jonathan Smith.
Receptionist: Certainly, Mr. Smith. May I see your ID and credit card, please?
Guest: Of course. Here they are.
Receptionist: Thank you. Your room is on the 10th floor, number 1012. Breakfast is served from 6:30 to 9:30 AM in the Orchid Room.
Guest: Excellent. Could I also request a wake-up call at 6:00 AM?
Receptionist: Certainly, Mr. Smith. Is there anything else I can assist you with?
Guest: No, that’s all for now. Thank you.
Receptionist: You’re welcome. Enjoy your stay.
2. International Traveler Check-In
Context: A guest from abroad checks in.
Receptionist: Good evening. Welcome to the Royal Heritage Hotel.
Guest: Good evening. I have a reservation under Maria Gonzalez.
Receptionist: Let me check… Yes, Ms. Gonzalez. May I have your passport and a credit card for the deposit?
Guest: Certainly. Here you go.
Receptionist: Thank you. Your room is 305 on the third floor. The elevator is to your right.
Guest: Thank you. Is breakfast included?
Receptionist: Yes, breakfast is complimentary and served from 7:00 to 10:00 AM in the dining hall.
Guest: Perfect. I appreciate your assistance.
Receptionist: My pleasure. Have a pleasant stay.
3. VIP Guest Check-In
Context: A VIP guest arrives.
Receptionist: Good afternoon, Mr. Thompson. Welcome back to the Imperial Suites.
Guest: Good afternoon. It’s good to be back.
Receptionist: We’ve prepared your usual suite on the 15th floor. Would you like assistance with your luggage?
Guest: Yes, please. Also, could you arrange for a car to the airport tomorrow at 9:00 AM?
Receptionist: Certainly. Consider it done.
Guest: Thank you.
Receptionist: You’re welcome. Enjoy your stay.
4. Corporate Booking Check-In
Context: An employee checks in under a corporate booking.
Receptionist: Good morning. Welcome to the City Center Hotel.
Guest: Good morning. I have a reservation under the company name TechCorp.
Receptionist: Let me check… Yes, Mr. Lee. May I have your ID, please?
Guest: Here it is.
Receptionist: Thank you. Your room is 210 on the second floor. Breakfast is included and served from 6:30 to 9:30 AM.
Guest: Great. Is there a business center available?
Receptionist: Yes, it’s located on the third floor, open 24 hours.
Guest: Perfect. Thank you.
Receptionist: You’re welcome. Have a productive stay.
5. Honeymoon Couple Check-In
Context: A newlywed couple arrives.
Receptionist: Good evening. Welcome to the Paradise Resort.
Guest: Good evening. We have a reservation under Mr. and Mrs. Anderson.
Receptionist: Congratulations on your marriage! We’ve prepared our honeymoon suite for you.
Guest: Thank you!
Receptionist: Your suite is on the top floor with an ocean view. Breakfast in bed is available upon request.
Guest: That’s wonderful.
Receptionist: Enjoy your stay and let us know if you need anything.
Guest: Will do. Thank you.
6. Delegate Check-In for Conference
Context: A delegate arrives for an international conference.
Receptionist: Welcome to the Global Summit Hotel.
Guest: Thank you. I’m attending the International Business Conference.
Receptionist: May I have your name, please?
Guest: Dr. Elena Petrova.
Receptionist: Yes, Dr. Petrova. Your room is 402. Conference materials are available at the concierge desk.
Guest: Excellent. Is there a schedule available?
Receptionist: Yes, it’s included in your welcome packet.
Guest: Thank you very much.
Receptionist: You’re welcome. Enjoy the conference.
🏨 Formal Situations
7. Guest Checking in for a Medical Stay
Context: Guest is staying near a hospital for treatment.
Receptionist: Good afternoon, sir. Welcome to Serenity Hotel.
Guest: Good afternoon. I have a booking for a week under Paul Bennett.
Receptionist: Let me confirm… Yes, Mr. Bennett. I see the note regarding proximity to the hospital. We’ve allocated a quiet room on the second floor.
Guest: Thank you. That’s much appreciated.
Receptionist: Of course. If you require transport to the hospital or assistance with medication storage, do let us know.
Guest: I will. Thank you again.
Receptionist: You’re most welcome. Wishing you a comfortable stay.
8. Executive Suite Reservation Check-In
Context: A guest booked an executive suite with premium amenities.
Receptionist: Welcome to the Avalon Executive Hotel. How may I help you?
Guest: Good evening. I have an executive suite reserved under Caroline Porter.
Receptionist: Certainly, Ms. Porter. May I see a form of ID and your payment card?
Guest: Of course. Here you go.
Receptionist: Thank you. Your suite includes complimentary evening cocktails and access to the executive lounge.
Guest: Sounds great. May I also request late checkout on Friday?
Receptionist: Absolutely. I’ll note that. Enjoy your stay, Ms. Porter.
Guest: Thank you very much.
9. Guest with Translator Check-In
Context: A guest arrives with a translator.
Receptionist: Good evening. Welcome to the Continental Grand.
Translator: Good evening. This is Mr. Kim. He has a reservation under his name.
Receptionist: Of course. Mr. Kim, welcome. May I see your passport?
Translator: [translates] Yes, here it is.
Receptionist: Thank you. Everything is in order. Room 214. Breakfast is included.
Translator: [translates] Thank you very much.
Receptionist: Should you need assistance in Korean, we have multilingual staff on-site.
Translator: That’s very helpful. Thank you.
🛎️ Semi-Formal Situations (10 Dialogues)
10. Weekend Tourist Check-In
Context: A couple is staying for a short city break.
Receptionist: Hi there! Welcome to Maple Leaf Hotel.
Guest: Hello! We’ve got a booking for two nights under Martinez.
Receptionist: Perfect, I found it. That’s a double room, right?
Guest: Yes, please.
Receptionist: Alright. Here’s your key card. Breakfast starts at 7. Anything else you need?
Guest: Maybe some tourist brochures?
Receptionist: Absolutely! They’re on the counter to your left. Enjoy the city!
11. Guest Arrives Before Check-In Time
Context: Guest arrives early.
Guest: Hi! I’m a bit early. My name is Jacob Frye.
Receptionist: No problem! Let me see… Yes, your room will be ready in about an hour.
Guest: Oh, okay. Is there somewhere I can wait or maybe store my bags?
Receptionist: Definitely. You can leave your bags here, and there’s a lounge just around the corner.
Guest: That’s great. Thanks!
12. Family Check-In
Context: A family checks in for a vacation.
Receptionist: Good afternoon! Welcome to Oceanview Resort.
Guest: Hi! We have a family suite under the name Harris.
Receptionist: Got it. Two adults and two kids, right?
Guest: That’s right.
Receptionist: Your suite has a kitchenette and two bedrooms. Kids’ activities start at 10 AM daily.
Guest: Awesome, they’ll love that.
Receptionist: We hope so! Enjoy your stay.
13. Guest Requests Room Upgrade
Context: Guest asks for a better room.
Guest: Hello, I just checked in, but is it possible to upgrade to a room with a view?
Receptionist: Let me check… Yes, we have one available for a small fee.
Guest: That’s fine with me.
Receptionist: Perfect. I’ll update your booking. You’ll be in Room 809 now.
Guest: Thank you so much.
Receptionist: My pleasure!
14. Pet-Friendly Hotel Check-In
Context: Guest has a pet.
Receptionist: Welcome to StayWell Hotel. Do you have a reservation?
Guest: Yes, for two nights. The name’s Lucy Carter.
Receptionist: Ah yes! And I see a note about your dog.
Guest: Yes, this is Max.
Receptionist: He’s adorable! You’re in a pet-friendly room on the ground floor.
Guest: Perfect!
Receptionist: We also offer pet treats and walking services, if needed.
15. Guest with a Special Request
Context: Guest has allergies.
Guest: Hello. I’m checking in under Daniel Wright.
Receptionist: Welcome, Mr. Wright.
Guest: One thing—I have a severe nut allergy. Could you let the kitchen staff know?
Receptionist: Absolutely. I’ll make a note on your profile and inform them.
Guest: Thanks a lot.
Receptionist: You’re very welcome.
16. Extended Stay Check-In
Context: Guest is staying for two weeks.
Receptionist: Welcome to Parkside Inn.
Guest: Hi. I’m here for a two-week stay. My name is Laura Kim.
Receptionist: Let me check… Yes, I see it here. You’ll be in Room 110.
Guest: Is there laundry service?
Receptionist: Yes, we offer both self-service and paid options.
Guest: Great. Thanks.
17. Guest Asks for Early Breakfast
Context: Guest has an early flight.
Guest: Good evening. I have a question—I’m leaving early tomorrow. Is breakfast available before 6?
Receptionist: Normally it starts at 6, but we can prepare a takeaway breakfast if you’d like.
Guest: That’d be great!
Receptionist: I’ll arrange it for you. Pick it up at the front desk by 5:30.
Guest: Thanks so much!
18. Guest Checks in During Bad Weather
Context: Guest arrived after a delayed flight.
Receptionist: Rough weather out there, huh?
Guest: Yeah, flight was delayed three hours. Glad to be here!
Receptionist: I bet. Let’s get you checked in quickly. Name?
Guest: Alex Rivera.
Receptionist: Got it. You’re in Room 502. Elevator’s down the hall.
Guest: Thanks. Hot shower, here I come!
19. Guest on a Road Trip
Context: Guest arrived by car.
Receptionist: Hi there, welcome to TravelLodge.
Guest: Hey! I’ve got a reservation under Ethan Blake.
Receptionist: Found it. One night, king room. Did you park in our lot?
Guest: Yep.
Receptionist: Perfect, I’ll validate your parking. Here’s your key.
Guest: Cheers!
😎 Informal Situations (10 Dialogues)
20. Hostel Check-In
Context: Backpacker arrives at a hostel.
Receptionist: Hey there! You just get in?
Guest: Yeah, long train ride. Got a bed booked—name’s Zoe.
Receptionist: Nice one. Let’s see… yup, you’re in dorm 4B. Want a towel or locker key?
Guest: Towel, please.
Receptionist: Cool. That’s €2 deposit. Kitchen’s open till 10. Free coffee too!
Guest: Sweet, thanks!
21. Group of Friends Checking In
Context: A group of three friends checks in for the weekend.
Receptionist: Hey, welcome! Checking in?
Guest: Yup, for three. Under Jamie Liu.
Receptionist: Got it! Triple room, second floor. One key okay or want two?
Guest: Two would be great.
Receptionist: No problem. You guys here for the music fest?
Guest: Yep, can’t wait!
Receptionist: Awesome. Have a blast!
22. Guest Arrives Without a Reservation
Context: Spontaneous traveler walks in.
Guest: Hey, do you have any rooms free tonight?
Receptionist: Lemme check… Yeah! We’ve got a single left.
Guest: Perfect! How much?
Receptionist: $65, includes Wi-Fi and breakfast.
Guest: I’ll take it.
Receptionist: Cool, I’ll just need your ID. You’ll be in Room 103.
23. Returning Guest Check-In
Context: A guest who’s stayed before returns.
Receptionist: Hey, I remember you! Back again?
Guest: Yup, couldn’t stay away.
Receptionist: Love it. Got you in the same room as last time.
Guest: You’re the best.
Receptionist: You know the drill—key, Wi-Fi, breakfast from 7.
Guest: Thanks!
24. Guest Checks In During a Festival
Context: A guest arrives during a local celebration.
Receptionist: Welcome! Crazy busy out there, huh?
Guest: Totally packed! I’m here for the street parade.
Receptionist: Nice. You’re all set in Room 207. Oh, and there’s a map of the route at the front.
Guest: Awesome. Can’t wait to check it out.
25. Guest Wants a Quiet Room
Context: Guest is tired and needs rest.
Guest: Hi. I just booked online—Daniel Reyes. Any chance of a quiet room?
Receptionist: Sure! We’ve got one at the back, away from the street.
Guest: That sounds perfect.
Receptionist: No problem. Elevator’s to your left.
Guest: Thanks a lot!
26. Guest Traveling with a Friend
Context: Two travelers arrive for a short stay.
Guest: Hey, checking in—Marcus and John, two beds.
Receptionist: Yup, got it. Twin room, second floor.
Guest: Do we need a key each?
Receptionist: Nah, just ask if you want another. You’re Room 214.
Guest: Cool. Thanks!
27. Budget Hotel Check-In Late at Night
Context: Tired guest arrives close to midnight.
Receptionist: Evening! You made it just in time.
Guest: Yeah, late train. Name’s Sara Milton.
Receptionist: Found you. Quick check-in—just sign here.
Guest: Done.
Receptionist: You’re Room 108. Vending machine’s around the corner if you’re hungry.
Guest: Lifesaver. Thanks!
28. Guest with Bike
Context: Guest is on a cycling trip.
Guest: Hey there! Got a room under Leo Green. Can I store my bike somewhere?
Receptionist: Hey, Leo! Yup, we’ve got a bike rack out back or you can bring it up if you want.
Guest: I’ll keep it with me, thanks.
Receptionist: No worries. You’re on floor 2—elevator fits a bike.
Guest: Perfect.
29. Chill Check-In at a Beach Hotel
Context: Guest arrives at a small beach hotel.
Receptionist: Hey! Welcome to the Driftwood. You must be Jess?
Guest: That’s me. Just off the bus.
Receptionist: You’re in the Sea View Room—jealous already.
Guest: Can’t wait to see it.
Receptionist: Breakfast is whenever before 10. Hammocks out back, beach 2 mins away.
Guest: Living the dream!
1. Formal Situations (Business, Luxury Hotels, Professional Settings)
1.1. Business Traveler Checking In
Context: A business traveler arrives at a high-end hotel for a conference.
Receptionist: Good evening, sir. Welcome to The Grand Plaza. How may I assist you today?
Guest: Good evening. I have a reservation under the name David Mercer.
Receptionist: Certainly, Mr. Mercer. Let me retrieve your booking… Ah yes, a deluxe room for three nights, correct?
Guest: That’s right. Could I also request a late checkout on my last day?
Receptionist: I’ll note that in the system. May I see your ID and a credit card for incidentals?
Guest: Of course. Here you go.
Receptionist: Thank you. Your room is on the 12th floor. Here’s your key card. The elevator is to your left.
1.2. Guest with Special Requests
Context: A guest checks in and asks for additional services.
Receptionist: Good afternoon, madam. How can I help you?
Guest: Hello. I have a reservation under Laura Simmons. I’d like a quiet room away from the elevators, if possible.
Receptionist: Absolutely, Ms. Simmons. I’ve assigned you a room at the end of the hallway. Would you also like a wake-up call?
Guest: Yes, please—7:30 AM. And could I have extra towels sent up?
Receptionist: Certainly. Anything else?
Guest: No, that’s all. Thank you.
1.3. Group Booking for a Conference
Context: A corporate guest checks in with colleagues.
Receptionist: Welcome to The Metropolitan. Are you part of the TechGlobal group?
Guest: Yes, we are. There should be five rooms reserved under Daniel Carter.
Receptionist: I see them here. All executive rooms with breakfast included. Will you need meeting room access?
Guest: Yes, we have a session tomorrow at 9 AM.
Receptionist: Understood. Here are your keys. The concierge can assist with any further arrangements.
2. Semi-Formal Situations (Friendly but Polite – Mid-Range Hotels, Family Stays)
2.1. Family Checking In for Vacation
Context: A family arrives at a resort.
Receptionist: Hi there! Welcome to Sunny Sands Resort. How can I help?
Guest: Hi! We booked a family suite under Roberts.
Receptionist: Great! Let me check… Yes, a two-bedroom suite with a pool view. Perfect for your stay!
Guest: Awesome. Do you have kids’ activities here?
Receptionist: Yes, we have a kids’ club and a game room. Here’s a schedule.
Guest: Thanks!
2.2. Couple Checking In with Special Occasion
Context: A couple celebrates an anniversary.
Receptionist: Good evening! Checking in?
Guest: Yes, under Michael and Sarah Green. It’s our anniversary, so we booked the romantic package.
Receptionist: Happy anniversary! We’ve upgraded you to a suite with champagne.
Guest: Wow, thank you!
2.3. Late-Night Check-In
Context: A tired traveler arrives late.
Receptionist: Hello, sir. Do you have a reservation?
Guest: Yes, under James Wong. Sorry it’s so late!
Receptionist: No problem! Here’s your key. Breakfast is from 7 to 10 AM.
3. Informal Situations (Hostels, Budget Hotels, Casual Conversations)
3.1. Backpacker Checking into a Hostel
Context: A solo traveler checks into a shared dorm.
Receptionist: Hey! Name?
Guest: Alex Petrov. I booked a bed in a 6-person dorm.
Receptionist: Cool, here’s your locker key. Kitchen’s free to use.
Guest: Sweet, thanks!
3.2. Friend Group Checking In
Context: Friends arrive for a weekend trip.
Receptionist: Hey guys, all set?
Guest: Yeah, we booked two rooms under “Taylor Party.”
Receptionist: Got it! Here are your keys. Pool’s open till 10.
3.3. Last-Minute Walk-In
Context: A traveler without a reservation asks for a room.
Guest: Any rooms left tonight?
Receptionist: Just one twin room. $80, okay?
Guest: Deal!
4. Formal Situations
4.1. Complaint at Check-In (Wrong Room Type)
Context: A guest discovers their room isn’t as booked.
Receptionist: Welcome, Ms. Rivera. Your executive suite is ready on the 10th floor.
Guest: Actually, I booked a corner suite with a city view—this confirmation says “executive,” but that’s not what I selected.
Receptionist: I apologize for the confusion. Let me check availability… Yes, we can upgrade you at no extra charge.
Guest: That would be perfect, thank you.
4.2. Early Check-In Request
Context: A guest arrives hours before standard check-in time.
Guest: Hi, I know check-in is at 3 PM, but my flight landed early. Is there any chance my room is ready?
Receptionist: Let me see… Your deluxe room is still being cleaned, but we can offer you a complimentary coffee in the lounge while you wait.
Guest: That’s very kind—thank you.
4.3. Loyalty Member Check-In
Context: A frequent guest uses reward points.
Receptionist: Welcome back, Mr. Park! I see you’ve used Platinum rewards for this stay.
Guest: Yes, and I’d like to apply my late-checkout benefit if possible.
Receptionist: Of course—approved until 2 PM. Would you like your usual newspaper delivered?
Guest: That’d be great.
4.4. Language Barrier Issue
Context: A guest struggles with English.
Guest: [slowly] Reservation… under Li Wei?
Receptionist: Certainly! [shows key card] Your room—number 512. Elevator there. [points]
Guest: Thank you. Wi-Fi password?
Receptionist: Here—[writes down] “GrandHotel2024.”
4.5. Pet-Friendly Hotel Check-In
Context: A guest arrives with a dog.
Receptionist: Hello! I see you’ve booked with a pet. We just need a pet waiver form.
Guest: No problem. Are there dog-walking areas nearby?
Receptionist: Yes, there’s a park two blocks west. Here’s a map!
5. Semi-Formal Situations
5.1. Long-Term Stay Arrangement
Context: A guest books for a month.
Receptionist: Hi! You’re staying with us for four weeks, correct?
Guest: Yes. Do you offer laundry service discounts for long stays?
Receptionist: Absolutely—20% off. Also, here’s a loyalty card for our café.
5.2. Festival Season Rush
Context: The hotel is nearly full due to a local event.
Receptionist: Welcome! Just a heads-up—we’re at high capacity this weekend.
Guest: Oh no—is breakfast still included?
Receptionist: Yes, but we recommend coming early to avoid crowds.
5.3. Honeymoon Surprise
Context: A couple mentions their honeymoon at check-in.
Guest: We’re celebrating our honeymoon! [smiles]
Receptionist: Congratulations! We’ve upgraded you to a suite with rose petals.
5.4. Accessible Room Request
Context: A guest needs wheelchair access.
Guest: I requested an accessible room—was that confirmed?
Receptionist: Yes, Room 107 has a roll-in shower and lower counters.
5.5. Group Check-In for a Wedding
Context: A bridal party arrives.
Receptionist: You must be the Henderson wedding group!
Guest: Yes! Six rooms under “Henderson Party.”
Receptionist: Perfect! Here are your keys—complimentary champagne is in your rooms.
6. Informal Situations
6.1. Backpacker Asking for Discounts
Context: A budget traveler negotiates.
Guest: Any student discounts?
Receptionist: Sure—10% off if you show your ID.
6.2. Last-Minute Cancellation
Context: A guest cancels last minute.
Guest: My plans changed—can I get a refund?
Receptionist: Sorry, but we can credit your next stay.
6.3. Noise Complaint at Check-In
Context: A guest worries about party noise.
Guest: Is it quiet here? I’m a light sleeper.
Receptionist: Avoid rooms near the bar—I’ll put you on the top floor.
6.4. Shared Bathroom Query
Context: A hostel guest asks about facilities.
Guest: Are the shared bathrooms cleaned daily?
Receptionist: Yep—housekeeping comes at 10 AM.
6.5. Lost Key Card
Context: A guest loses their key.
Guest: [embarrassed] I think I lost my key…
Receptionist: No worries! I’ll deactivate the old one and make a new one.
Key Takeaways for B2 Learners:
Informal: Casual and direct (“No worries,” “Yep!”).
Formal: Use polite phrases (“Certainly,” “I apologize,” “May I?”).
Semi-formal: Friendly but professional (“No problem,” “Here’s a map!”).