🔵 FORMAL SITUATIONS (1–10)
Context: Customer booking through travel agencies, corporate travel, official inquiries.
1. Booking a Business Tour Package
Customer: Good morning. I’d like to inquire about a corporate travel package for a team of 12.
Agent: Certainly, sir. May I ask the destination and preferred dates?
Customer: Yes, we’re looking at Vienna, mid-July.
Agent: Excellent. We have a few options with conference facilities and cultural excursions. Shall I email you a detailed itinerary?
Customer: That would be perfect, thank you.
2. Inquiring via Email
Subject: Inquiry About Guided Tour to Egypt
Dear Sir/Madam,
I am writing to request information regarding your guided tours to Egypt, particularly those that include historical landmarks such as the Pyramids of Giza. Could you please send me the brochure and pricing details?
Kind regards,
Susan Lin
3. Booking Through Hotel Concierge
Guest: Good evening. I’d like to book a historical city tour for tomorrow.
Concierge: Of course, Madam. We partner with a reputable company offering a three-hour guided tour, departing at 10 AM.
Guest: That sounds ideal. Please add it to my room bill.
Concierge: Consider it done. You’ll receive a confirmation slip shortly.
4. Calling a Travel Agency
Customer: Hello, I’m calling to reserve a senior citizen’s tour to Florence next month.
Agent: Certainly. Do you have a specific date in mind?
Customer: Preferably around the 20th.
Agent: We have a 5-day tour starting on the 21st. It includes transport, accommodation, and museum passes.
Customer: That suits me well. Can I proceed with the payment over the phone?
5. Corporate Team Retreat Booking
HR Rep: We’re organizing a team retreat and are considering your mountain tour package.
Tour Operator: Our alpine retreat includes hiking, guided meditation, and team-building activities.
HR Rep: Sounds perfect. Please prepare a proposal with costs for 25 participants.
Tour Operator: I’ll have that to you by end of business today.
6. Complaint During Booking Process
Customer: I noticed the online form keeps resetting. I can’t book the tour.
Agent: I apologize for the inconvenience. May I assist you with the booking over the phone?
Customer: Yes, please. I don’t want to lose my preferred dates.
Agent: Certainly. Let’s begin with your travel dates and destination.
7. Group Booking for a Cultural Tour
Organizer: I’m coordinating a group of 15 for your historical walking tour in Athens.
Tour Company: Excellent. Groups over 10 qualify for a 10% discount.
Organizer: Great. Please confirm availability on the 18th of June.
Tour Company: I’ll reserve your slots and send confirmation shortly.
8. Clarifying Tour Details
Customer: Could you clarify what the “Classic Rome” tour includes?
Agent: Of course. It covers entry to the Colosseum, Roman Forum, and Vatican Museums, with an English-speaking guide.
Customer: Are meals provided?
Agent: Lunch is included on day two only.
9. Formal Complaint & Booking Modification
Customer: I received a confirmation for the wrong dates.
Agent: I apologize. Let me review the booking. Ah, I see—our system logged July 12 instead of June 12. I’ll amend it immediately.
Customer: Thank you for resolving it quickly.
Agent: It’s our pleasure, sir.
10. Booking for Academic Field Trip
Professor: I’m arranging a field trip for 10 archaeology students. Do you offer educational tours in Turkey?
Agent: Absolutely. Our “Ancient Anatolia” package includes expert lectures and site access.
Professor: Excellent. Please send the academic itinerary and cost breakdown.
Agent: Certainly, Professor. I’ll email it within the hour.
🟡 SEMI-FORMAL SITUATIONS (11–20)
Context: Personal bookings, online chats, small group tours.
11. Online Chat with Travel Assistant
Customer: Hi, I’m interested in your Iceland glacier tour. Is it suitable for beginners?
Agent: Hi there! Yes, it’s designed for all skill levels and includes basic safety training.
Customer: Great. Is there space for 3 people this Saturday?
Agent: Let me check… Yes, we have 4 spots left.
12. Emailing for a Quote
Hi,
I’m planning a honeymoon in Thailand and looking for a tour that mixes relaxation and local culture. Could you send a quote for 7–10 days, including hotels?
Thanks!
Julia B.
13. Booking at a Travel Expo
Traveler: I saw your Bali tours at the booth. Are there any special discounts if I book today?
Rep: Yes! There’s a 15% discount for same-day bookings.
Traveler: Perfect. Can I pay the deposit now and finalize details later?
Rep: Absolutely, just fill out this form.
14. Asking Questions Before Booking
Customer: Hi, I’m considering your “Mystical Morocco” tour. What’s the group size?
Agent: Usually 8–12 people per group.
Customer: Sounds good. And are flights included?
Agent: They’re not, but we offer flight assistance separately.
15. Family Booking
Parent: We’re a family of five. Do you offer child-friendly city tours in Paris?
Agent: Yes, we have a family-focused package with interactive elements for kids.
Parent: Great. Do we get a private guide?
Agent: You can request one for an extra fee.
16. Short Notice Booking
Traveler: Is it too late to join tomorrow’s wine country tour?
Agent: Let me check… You’d be our last seat.
Traveler: Fantastic. I’ll pay right away.
Agent: I’ll email your voucher shortly.
17. Requesting Custom Itinerary
Customer: I’d like to create a custom tour of Spain—flamenco, food, and history.
Agent: That sounds amazing. When do you plan to travel?
Customer: Early September.
Agent: I’ll draft a sample itinerary and send it to you.
18. Confirming Pickup Details
Traveler: Just confirming—will the tour pick me up from my hostel?
Agent: What’s the name and address?
Traveler: Oasis Backpackers, Madrid.
Agent: Got it. Your guide will be there at 8:15 AM.
19. Asking About Cancellation Policy
Customer: What if I have to cancel last minute?
Agent: Cancellations within 24 hours are non-refundable, but we can reschedule at no extra charge.
Customer: Good to know. I’ll proceed with the booking then.
20. Booking with a Promo Code
Traveler: I got a 10% off code from Instagram. Can I use it on the Patagonia hike?
Agent: Yes, just enter it at checkout.
Traveler: Done! It worked. Thanks for your help.
🟢 INFORMAL SITUATIONS (21–30)
Context: Friends booking together, social media, hostel chats, informal calls.
21. Friends Planning a Weekend Tour
Alex: Hey, wanna do the waterfall tour on Saturday?
Jamie: Totally! Do we book online or just show up?
Alex: Better book online—spots go fast.
Jamie: Cool. Send me the link?
22. Booking at a Hostel Desk
Traveler: Yo, any cool tours I can hop on tomorrow?
Receptionist: There’s a street food crawl at 6 and a beach hike at 8 AM.
Traveler: Beach hike sounds dope. I’m in.
23. Group Chat Planning
Taylor: Guys, I found a camel tour in the desert—looks epic.
Sam: Omg YES
Casey: Price?
Taylor: $70 each. Want me to book for all of us?
24. Instagram DM to Tour Company
Traveler: Hey! I saw your Amalfi boat tour—do you have spots on Friday?
Tour Co: Hey! Yup, 3 left. Want me to hold one for you?
Traveler: Yes, please! Sending my info now.
25. Asking Local Friend for Help
Traveler: Hey, can you help me book that canyon tour you mentioned?
Local Friend: Sure! I’ll call my guy. He usually gives discounts to friends.
Traveler: Legend. Thanks, mate.
26. Last-Minute Booking via WhatsApp
Message: Hi! Can I still join today’s pub crawl?
Reply: Hey! Yeah, come to the square by 7:30. Look for the guy in the blue shirt.
Message: Sweet, see ya there!
27. Tour Booking Gone Wrong
Traveler: Uh… I think I booked the wrong date.
Support: No worries. What date did you need?
Traveler: Saturday, not Sunday.
Support: Fixed it! You’re good to go.
28. Asking Other Travelers
Backpacker 1: Yo, did you do that jungle trek?
Backpacker 2: Yeah! Totally worth it. Book through the guy by the corner cafe.
Backpacker 1: Nice. I’ll check it out.
29. Voice Message Booking
Traveler (voice): Hey, it’s Max. Can you book me for the kayak trip tomorrow? Still got room? Cheers.
Reply: Hey Max! Yep, we’ve got space. You’re in.
30. Booking on the Road
Traveler: We’re passing through Toledo—any good tours we can jump on today?
Tour Guide: Walking tour at 2 PM. Wanna join?
Traveler: Perfect. We’ll be there!
1. Formal Conversations (Business/Professional Context)
1. Booking a Corporate Group Tour
Context: A company manager is booking a guided city tour for employees.
Agent: Good morning, Global Travel Agency. How may I assist you today?
Manager: Good morning. I’d like to inquire about a corporate group tour for 15 employees.
Agent: Certainly. Could you specify the preferred date and duration?
Manager: We’re looking at June 10th, a half-day tour in the morning.
Agent: We offer a historical city tour or a modern architecture tour. Which would you prefer?
Manager: The historical tour sounds ideal. Does it include entrance fees?
Agent: Yes, all entry fees are covered. The total cost would be $450, including transport.
Manager: Perfect. Please email me the itinerary and payment details.
2. Rescheduling a Business Delegation Tour
Context: A client needs to change a booked tour for international partners.
Agent: Premier Tours, how can I help?
Client: Hello, I booked a VIP cultural tour for next Wednesday but need to reschedule.
Agent: I’ll check availability. What’s your booking reference?
Client: It’s PT-7892. We’d prefer Friday afternoon instead.
Agent: Unfortunately, Friday is fully booked. Would Thursday at 2 PM work?
Client: That’s acceptable. Are there any change fees?
Agent: No, your booking allows one free rescheduling. I’ll send the updated confirmation.
3. Luxury Private Tour Inquiry
Context: A high-end client requests a customized private tour.
Agent: Elite Travel Consultants, how may I assist?
Client: I’m interested in a private wine-tasting tour with a chauffeur.
Agent: We offer exclusive vineyard visits with a sommelier guide. How many guests?
Client: Just my spouse and me. We’d like a Mercedes sedan, please.
Agent: Understood. The premium package includes lunch at a Michelin-starred restaurant.
Client: Excellent. Please proceed with the booking.
2. Semi-Formal Conversations (Polite but Casual)
4. Booking a Family Tour
Context: A parent calls to book a family-friendly city tour.
Agent: City Explorers, how can I help?
Parent: Hi! We’re visiting next month and want a kid-friendly tour.
Agent: Our interactive treasure hunt tour is perfect for families. Ages?
Parent: 7 and 10. Does it include snacks or breaks?
Agent: Yes, there’s a 20-minute stop at a café. The cost is 25perchild,25perchild,35 per adult.
Parent: Great! We’ll take 2 adults and 2 kids.
5. Changing a Hiking Tour Date
Context: A traveler needs to adjust a booked hiking trip.
Agent: Adventure Trails, hello!
Traveler: Hi, I booked the Sunrise Mountain Hike but need to move it.
Agent: No problem. What’s your new preferred date?
Traveler: Is August 5th available?
Agent: Yes! Same time—5 AM departure?
Traveler: Perfect. Do I need to reconfirm later?
Agent: Just check your email for updates.
6. Group Tour for Students
Context: A teacher organizes a museum trip for students.
Agent: Heritage Tours, good afternoon!
Teacher: Hi, I’m arranging a guided museum visit for 20 students.
Agent: We offer discounted educational rates. Which museum?
Teacher: The Natural History Museum. Do you provide quiz sheets?
Agent: Yes, and a Q&A session with a curator.
Teacher: Fantastic! Let’s book it.
3. Informal Conversations (Friendly/Casual)
7. Booking a Last-Minute Beach Tour
Context: Friends plan a spontaneous trip.
Agent: Sunny Getaways, what’s up?
Friend: Hey! Do you have any beach tours tomorrow?
Agent: Yep! A catamaran cruise with snorkeling at $50 per person.
Friend: Sick! Can we just pay on the spot?
Agent: Sure, but spots fill fast—arrive by 9 AM.
8. Backpacker Hostel Tour Booking
Context: A budget traveler asks about cheap tours.
Agent: Budget Backpackers, hey!
Traveler: Yo! Got any cheap city walks?
Agent: Our free walking tour tips-based. Or $10 pub crawl.
Traveler: Haha, pub crawl it is!
9. Changing a Bike Tour Time
Context: A casual call to adjust a tour.
Agent: Bike & Go, how’s it going?
Rider: Hey, I booked the 3 PM tour but wanna do morning instead.
Agent: No sweat! We’ve got 9 AM or 11 AM.
Rider: 11 AM works. Thanks, dude!
4. More Formal Conversations
10. Booking a Conference Attendee Sightseeing Package
Context: A professional books a post-conference tour.
Agent: Global Concierge Services, how may I assist?
Attendee: Hello, I’m attending the Tech Summit and need a half-day tour afterward.
Agent: We have a highlights tour by luxury van—ideal for professionals.
Attendee: Does it include airport drop-off?
Agent: Yes, for an additional 50∗∗.Thebasepriceis∗∗50∗∗.Thebasepriceis∗∗120 per person.
Attendee: That works. Please email me the invoice and meeting point details.
11. Corporate Team-Building Adventure Tour
Context: An HR manager books an outdoor activity for employees.
Agent: Peak Adventures, this is Liam speaking.
HR Manager: Hi, we’re interested in a team-building rafting trip.
Agent: Our corporate package includes safety gear and a BBQ lunch. Group size?
HR Manager: Around 12 people. Are beginners okay?
Agent: Absolutely! We assign experienced guides per raft.
HR Manager: Perfect. We’ll proceed—please send the waiver forms.
Key Phrase: “Are beginners okay?” (Asking about skill level.)
5. More Semi-Formal Conversations
12. Accessibility Inquiry for a Senior Tour
Context: A woman books a tour for her elderly parents.
Agent: Golden Age Travel, good afternoon!
Caller: Hi, my parents use a walker. Do your city bus tours accommodate that?
Agent: Yes! We have ramp access and priority seating.
Caller: Wonderful. Do guides assist with boarding?
Agent: Of course—just notify us in advance.
Role-play: Pretend you’re booking for a relative with mobility needs.
13. Pet-Friendly Countryside Tour
Context: A couple wants to bring their dog.
Agent: Rural Escapes, how can I help?
Caller: Do you allow dogs on your vineyard tour?
Agent: Only in outdoor areas, but not in tasting rooms.
Caller: Fair enough. Are there water stations for pets?
Agent: Yes, and shaded rest spots.
Vocabulary: “Shaded rest spots” (areas protected from the sun).
6. More Informal Conversations
14. Bargaining for a Group Discount
Context: Friends try to get a better deal.
Agent: Trekking Fun, what’s up?
Friend: Yo! We’ve got 8 people—any group discount?
Agent: Normally 40each∗∗,butIcando∗∗40each∗∗,butIcando∗∗30 if you pay upfront.
Friend: Deal! Can we pay cash at the start?
Agent: Sure, but no refunds if you bail.
Idiom: “Bail” (cancel last minute).
15. Last-Minute Guided Hike with Friends
Context: A spontaneous plan via phone call.
Friend 1: Dude, wanna join a guided canyon hike tomorrow?
Friend 2: Sounds epic! How much?
Friend 1: $25, includes lunch. They rent hiking poles too.
Friend 2: I’m in! Text me the meetup spot.
Slang: “Sounds epic!” (very exciting).
16. Formal: Museum After-Hours Private Tour
Agent: “We offer exclusive evening access for $200 per group.”
Client: “Does that include a lecture by the curator?”
17. Semi-formal: Food Tour for Picky Eaters
Caller: “My friend’s vegetarian—can you adjust the tasting menu?”
Agent: “We have a plant-based alternative.”
18. Informal: Ski Tour with Gear Rental
Friend: “Do they rent snowboards too, or just skis?”
Agent: “Both! $50 for the full set.”
19. Formal: Diplomatic Cultural Tour
Agent: “This tour includes meetings with local officials.”
Client: “We’ll need translation services in French.”
20. Informal: Failed Booking Due to Weather
Traveler: “Dang, the kayak tour’s canceled? What now?”
Agent: “We can switch you to a rainforest walk for free.”
