🔵 FORMAL SITUATIONS (10 Conversations)
These take place in professional or official contexts like travel agencies, customer service calls, or business settings.
1. Business-Class Booking Over the Phone
- Context: A business traveler calls a travel agency.
- A: Good afternoon, this is Skyline Travel Agency. How may I assist you?
- B: Hello. I’d like to inquire about booking a business-class ticket to Tokyo for next Monday.
- A: Certainly. Would you prefer a morning or evening departure?
- B: Morning, preferably before 10 a.m.
- A: There’s a flight at 8:45 a.m. with Japan Airways. Would you like me to reserve it?
- B: Yes, please. Use my corporate account to complete the booking.
- A: Noted. I’ll email the confirmation shortly.
2. Email Inquiry to Airline
- Context: A passenger sends an email to request ticket options.
- Subject: Request for Flight Availability – London to New York
- Body: Dear Customer Service,
I would like to inquire about available flights from London to New York on May 15th. Please include options for both economy and premium economy.
Best regards,
James P.
3. Booking Via Hotel Concierge
- Context: A hotel guest asks the concierge for help booking a flight.
- Guest: Could you assist me with reserving a flight to Munich for this Friday?
- Concierge: Absolutely. Do you have a preferred airline or departure time?
- Guest: Morning flights would be ideal, and Lufthansa if available.
- Concierge: I’ll check right away and get back to you within 15 minutes.
4. Company Travel Request
- Context: An employee requests a flight for a business trip.
- Employee: I need to fly to Frankfurt on the 22nd for a client meeting.
- Admin: Noted. Shall I book economy or business class?
- Employee: Business, please. And make it flexible in case the meeting is rescheduled.
- Admin: Understood. I’ll confirm with the itinerary shortly.
5. Travel Agent In-Person Booking
- Context: A person visits a travel agency.
- Agent: Good morning. How can I help you today?
- Customer: I’d like to book a round-trip flight to Dubai, departing next week.
- Agent: Do you have specific dates in mind?
- Customer: Leaving on the 10th and returning on the 17th.
- Agent: Great. Let me check availability.
6. Visa Requirement and Flight Booking
- Context: A customer needs to know about visa before booking.
- Customer: I’d like to book a ticket to Canada, but I’m unsure about the visa process.
- Agent: I recommend securing the visa before purchasing. We can hold the ticket for 24 hours.
- Customer: Perfect. Please hold a ticket for June 1st.
7. Booking with a Travel Voucher
- Context: A traveler wants to use a voucher.
- Customer: I have a travel voucher from a canceled flight last year.
- Agent: May I have the voucher number? I’ll check its validity.
- Customer: Sure. It’s 453789GHY.
- Agent: It’s still active. Would you like to apply it toward a new booking?
8. Multi-City Business Itinerary
- Context: A business traveler needs a multi-leg ticket.
- Traveler: I need to fly from London to Berlin, then to Rome, and back to London.
- Agent: Certainly. What are the intended travel dates?
- Traveler: Berlin on the 3rd, Rome on the 6th, and back on the 9th.
- Agent: I’ll find a suitable itinerary for you.
9. Booking with Special Requirements
- Context: A customer has dietary needs.
- Customer: I’d like to reserve a flight to Singapore and request a gluten-free meal.
- Agent: Noted. I’ll ensure your dietary requirement is added to the booking.
10. Booking a Fully Refundable Fare
- Context: A cautious traveler wants a refundable option.
- Customer: Please book a ticket to Zurich, but I need a fully refundable fare.
- Agent: Of course. That option is slightly more expensive but flexible.
🟠 SEMI-FORMAL SITUATIONS (10 Conversations)
These happen in less formal but still polite settings, such as chatting with airport staff, travel apps, or emailing colleagues.
11. Booking via Airline Website Chat
- Customer: Hi, I’m trying to book a flight to Seoul for June 10th but can’t find evening options.
- Support: Let me check. There’s one at 9:15 p.m. with Asiana Airlines.
- Customer: Perfect. Can I book it directly here?
- Support: Yes, I’ll guide you through it.
12. Asking a Colleague for Booking Help
- Employee 1: Hey, can you help me book a flight to the Lisbon summit?
- Employee 2: Sure thing. Do you have dates?
- Employee 1: June 3rd to 6th. Prefer morning flights if possible.
- Employee 2: I’ll check the options and email them over.
13. Mobile App Booking Issue
- Customer: I’m booking through your app, but it won’t let me select a seat.
- Support: That’s likely because it’s a basic fare. Seat selection opens 24 hours before departure.
14. Booking with a Friend’s Recommendation
- Customer: My friend said your agency got her a great deal to Cape Town. Can you help?
- Agent: Absolutely. When do you want to fly?
- Customer: End of next month. Flexible by a few days.
15. Booking Return Flight Separately
- Customer: Can I book a one-way to Madrid now and the return later?
- Agent: Yes, we can do that. Just be sure the return isn’t during peak season—it can get expensive.
16. Minor Name Correction
- Customer: I misspelled my name on the ticket. Can I fix it?
- Support: Yes, as long as the correction is minor. What’s the error?
17. Changing Travel Dates
- Customer: I already booked for May 12th, but I need to fly on May 10th instead.
- Agent: Let me check change fees and availability.
18. Booking with Stopovers
- Customer: I don’t mind a stopover if it’s cheaper. Can you check?
- Agent: Of course. A layover in Amsterdam could lower the fare.
19. Reserving Extra Legroom
- Customer: I’m quite tall—can I reserve extra legroom?
- Agent: Yes, there’s a small fee. I’ll add it to your ticket.
20. Booking for a Group
- Customer: We’re a group of six flying to Paris. Can we get a discount?
- Agent: I’ll look into group fares and send you a quote.
🟢 INFORMAL SITUATIONS (10 Conversations)
These happen among friends, family, or through casual online interactions.
21. Asking a Friend for Advice
- A: Hey, how did you book your Bali trip?
- B: I used Skyscanner. Found a super cheap deal with a long layover, though.
- A: Worth it?
- B: Totally. I got to explore Singapore for a few hours.
22. Texting Sibling About Flights
- You: Yo, did you get your ticket to LA yet?
- Sibling: Not yet. Prices are insane!
- You: Try flying mid-week. Usually cheaper.
23. Booking on the Go
- A: I’m literally at the bus stop booking my flight. Modern life, huh?
- B: 😂 Just don’t forget your passport again!
24. Travel Planning in Group Chat
- A: So, are we booking the same flight to Ibiza?
- B: Yeah, the one on the 18th at noon. Let’s all book today so we sit together.
25. Asking for a Last-Minute Deal
- A: Know any sites that do good last-minute flights?
- B: Check Hopper or Google Flights. I snagged one to Prague yesterday!
26. Parent Reminding Teenager
- Parent: Don’t forget to book your flight back from college.
- Teen: Yeah yeah, I will. Might do it after class.
27. Casual Chat About Booking Woes
- A: Ugh, I hate booking flights. Why are there like 20 options for one destination?
- B: I know! And none of them include luggage.
28. Roommates Planning a Trip
- A: Wanna go to Lisbon in July?
- B: Down! Let’s book tickets this weekend when we’re free.
29. Booking While Chatting Online
- A: I’m literally on the airline site now. Window or aisle?
- B: Aisle for sure. I hate climbing over people.
30. Sharing a Cheap Flight
- A: Dude, there’s a $99 flight to Vegas next weekend!
- B: No way. Send me the link!
1. Formal – Business Trip Reservation
Context: A manager calls an airline to book a flight for an executive.
Agent: Good morning, Global Airlines. How may I assist you today?
Client: Good morning. I’d like to book a return flight from London to New York for a business trip.
Agent: Certainly. When will the travel dates be?
Client: Departure on June 10th and return on June 17th, preferably in business class.
Agent: I see. We have a direct flight at 9:30 AM. Would that suit your schedule?
Client: Yes, that’s perfect. Could you also arrange an aisle seat?
Agent: Of course. Would you like to include travel insurance?
Client: No, thank you. The company already covers that.
Agent: Understood. Your ticket has been confirmed. Shall I email the itinerary?
Client: Yes, please send it to j.smith@company.com. Thank you for your help.
2. Semi-Formal – Family Vacation Booking
Context: A traveler calls to book flights for a family holiday.
Agent: Hello, SkyTravel. How can I help?
Traveler: Hi, I’m planning a trip to Spain with my family and need three tickets.
Agent: Great! When are you traveling, and which city?
Traveler: From Manchester to Barcelona, around August 5th to 15th.
Agent: Got it. Economy or premium economy?
Traveler: Economy is fine, but we’d prefer seats together.
Agent: No problem. There’s a morning flight with a short layover—is that okay?
Traveler: Sounds good. What’s the total cost?
Agent: £780 for all three. Would you like to add checked baggage?
Traveler: Yes, one suitcase each, please.
Agent: Done! Your booking reference is XT459. Safe travels!
3. Informal – Last-Minute Flight with a Friend
Context: Two friends discuss booking a spontaneous trip.
Alex: Hey, guess what? I found cheap flights to Italy next week!
Jamie: No way! How much?
Alex: Only £120 return! Wanna come?
Jamie: Seriously? But it’s so last-minute!
Alex: Yeah, but we can stay at my cousin’s place. Just need to book ASAP.
Jamie: Okay, fine! Let’s do it. Do we need visas?
Alex: Nope, just passports. I’ll book the tickets now—you owe me!
Jamie: Deal! Send me the details later.
4. Formal – Changing a Flight Due to Work
Context: A professional calls to reschedule a flight.
Agent: Premium Air Services, how may I assist?
Client: Hello, I need to change my flight to Tokyo. My meeting was postponed.
Agent: I’ll check availability. What’s your booking reference?
Client: It’s PA7893. I’d like to move it to next Friday instead.
Agent: There’s a flight at 3 PM. Will that work?
Client: Perfect. Are there any change fees?
Agent: Since you booked a flexible ticket, there’s no charge.
Client: Excellent. Please confirm the new itinerary.
Agent: Done. You’ll receive an email shortly.
5. Semi-Formal – Checking Baggage Allowance
Context: A traveler asks about luggage rules before a trip.
Agent: Thanks for calling FlyFast. What do you need?
Traveler: Hi, I’m flying to Dubai and want to confirm baggage limits.
Agent: Economy allows one 23kg suitcase and a carry-on.
Traveler: What if I exceed that?
Agent: Extra bags cost £50 each online or £70 at the airport.
Traveler: Got it. And for sports equipment?
Agent: Special items require prior notice. Should I assist with that?
Traveler: Not now, thanks. Just wanted to check.
6. Informal – Complaining About a Delayed Flight
Context: A passenger complains to a friend.
Sam: Ugh, my flight’s delayed by 4 hours!
Lisa: Again? That’s the third time this year!
Sam: I know! And they won’t even give us meal vouchers.
Lisa: You should tweet at the airline—they hate bad publicity.
Sam: Good idea. Maybe I’ll get a free upgrade next time!
7. Formal – Group Booking for a Conference
Context: A company secretary books flights for multiple employees.
Agent: Corporate Travel Desk, how may I assist?
Secretary: Hello, I need to book flights for six employees attending a conference in Berlin.
Agent: Certainly. Do you have preferred dates and class?
Secretary: Economy class, departing November 12th, returning November 15th.
Agent: We have a group discount—would you like me to apply it?
Secretary: Yes, please. Also, could you seat them together?
Agent: I’ll block adjacent seats. Should I invoice the company directly?
Secretary: Yes, here’s our PO number: CMP-2024-567.
Agent: Noted. Confirmations will be emailed shortly.
8. Semi-Formal – Upgrading to Business Class
Context: A traveler calls to inquire about upgrades.
Agent: Customer service, how can I help?
Traveler: Hi, I’m flying to Singapore next week and wondered about upgrading.
Agent: Let me check availability. Your ticket is eligible for a £300 upgrade.
Traveler: Does that include lounge access?
Agent: Yes, and priority boarding. Would you like to proceed?
Traveler: Sure—can I pay with miles instead?
Agent: Absolutely. I’ve processed it—your new boarding pass will reflect the change.
9. Informal – Sharing a Flight Horror Story
Context: Friends chat about a chaotic travel experience.
Liam: Remember my flight to Rome? Nightmare!
Nina: Oh no, what happened?
Liam: First, a 6-hour delay. Then, they lost my luggage!
Nina: Did you at least get compensation?
Liam: Only a €10 food voucher. Never flying with them again!
10. Formal – Requesting Special Assistance
Context: A passenger arranges wheelchair assistance.
Agent: Disability Services, how may I help?
Passenger: Hello, I need wheelchair assistance for my mother on flight QA204.
Agent: Of course. Is this for boarding, arrival, or both?
Passenger: Both, please. She uses a walker but can’t manage long distances.
Agent: Understood. I’ve noted the request—just check in with staff at the gate.
11. Semi-Formal – Redeeming Loyalty Points
Context: A frequent flyer uses miles for a discount.
Agent: Loyalty Program hotline, what’s your query?
Traveler: Hi, I’d like to use my miles to reduce the cost of a ticket to Tokyo.
Agent: You have 25,000 miles—enough for a £150 discount. Apply them?
Traveler: Perfect! Also, can I select a window seat?
Agent: Yes, that’s free for Gold members. Done!
12. Informal – Convincing a Friend to Travel
Context: One friend persuades another to join a trip.
Ethan: Come to Thailand with me! Flights are dirt cheap.
Mia: I dunno… it’s so last-minute.
Ethan: Live a little! Beaches, street food, adventure!
Mia: Okay, fine! But only if we stay in hostels—I’m broke.
13. Formal – Reporting a Missing Baggage
Context: A passenger files a lost luggage claim.
Agent: Baggage Services, how can I assist?
Passenger: My suitcase didn’t arrive on flight BA307 from Paris.
Agent: I’ll file a report. Do you have the baggage tag number?
Passenger: Yes, it’s BA789456. It’s a black hardcase with a red ribbon.
Agent: We’ll trace it and update you within 24 hours. Here’s your claim reference.
14. Semi-Formal – Asking About Visa Requirements
Context: A traveler checks visa rules before booking.
Agent: Travel advisory desk—what’s your question?
Traveler: I’m booking a flight to Australia. Do I need a visa in advance?
Agent: Yes, an eVisitor visa. You can apply online—it takes 3 days.
Traveler: Great. And my passport must be valid for…?
Agent: At least six months after your return date.
15. Informal – Arguing Over Flight Preferences
Context: A couple debates flight options.
Sophie: Let’s take the 6 AM flight—it’s cheaper!
Jack: No way! I’d rather pay extra than wake up at 3 AM.
Sophie: Fine, but you’re buying coffee at the airport.
16. Formal – Cancelling Due to Illness
Context: A passenger cancels a flight for medical reasons.
Agent: Reservations desk—how can I help?
Passenger: I need to cancel my flight—I’ve been hospitalized.
Agent: I’m sorry to hear that. Do you have a doctor’s note for a refund?
Passenger: Yes, I can email it. Will there be a fee?
Agent: With documentation, we’ll waive it. I’ve initiated the refund.
17. Semi-Formal – Choosing a Layover
Context: A traveler debates connections.
Agent: Which flight suits you: a 2-hour or 5-hour layover?
Traveler: Is two hours enough to transfer in Frankfurt?
Agent: Tight, but doable if your first flight is on time.
Traveler: I’ll risk it—I hate waiting at airports!
18. Informal – Celebrating a Cheap Flight Deal
Context: Friends excitedly discuss a bargain.
Aria: Guess what? I got return tickets to Portugal for €80!
Leo: What?! How??
Aria: Midnight sale! Pack your bags—we leave Tuesday!
19. Formal – Corporate Frequent Flyer Benefits
Context: An executive inquires about company perks.
Agent: Corporate travel desk—how may I assist?
Executive: Does our contract include lounge access for senior staff?
Agent: Yes, for directors and above. Would you like passes issued?
Executive: Please—for Mr. Khan and Ms. Rivera on their Dubai trip.
20. Semi-Formal – Flight Rescheduled by Airline
Context: A passenger reacts to a schedule change.
Agent: We’ve rescheduled your flight to 1 hour earlier.
Traveler: Will I still make my connecting flight in Amsterdam?
Agent: Yes, your layover is now 1 hour 40 minutes—plenty of time.
21. Informal – Panicking Over Boarding Time
Context: A traveler realizes they’re late.
Ryan: Oh no—our gate closes in 20 minutes!
Priya: Run! And pray they haven’t given away our seats!
22. Formal – Chartering a Private Jet
Context: A celebrity’s assistant arranges private travel.
Agent: Elite Air Charters—what are your requirements?
Assistant: We need a jet for 8 passengers to Nice on July 10th.
Agent: We have a Citation X available—cost is €25,000.
Assistant: Approved. Send the contract to our legal team.
23. Semi-Formal – Weather-Related Cancellation
Context: A storm disrupts travel plans.
Agent: Due to the hurricane, your flight is cancelled.
Traveler: Can I rebook for tomorrow?
Agent: Yes, but only standby—flights are fully booked.
24. Informal – Mistaken Airport Drama
Context: A traveler goes to the wrong terminal.
Ollie: I’m at Terminal 2—where are you?!
Zara: Our flight’s from Terminal 1! Quick, take the shuttle!
25. Formal – Negotiating a Bulk Discount
Context: A tour operator books 50 seats.
Agent: Group sales—how many seats do you need?
Operator: 50 for a school trip to Greece. What’s the best rate?
Agent: We can offer 15% off if paid upfront.
26. Semi-Formal – Pet Travel Inquiry
Context: A passenger asks about flying with a dog.
Agent: Pets must be in an approved carrier.
Traveler: Is there a weight limit?
Agent: Yes, 8kg including the carrier for cabin travel.
27. Informal – First-Class Daydreaming
Context: Friends fantasize about luxury travel.
Luca: One day, I’ll fly first class and drink champagne!
Eva: Keep dreaming—we’re stuck in economy forever.
28. Formal – Emergency Repatriation Flight
Context: A diplomat arranges urgent travel.
Agent: Embassy desk—how urgent is this?
Diplomat: Extremely. We need seats on the next flight to London.
Agent: There’s one seat left in business—we’ll hold it for you.
29. Semi-Formal – Missed Flight Due to Traffic
Context: A passenger arrives too late.
Agent: I’m sorry, boarding closed 10 minutes ago.
Traveler: Can I get on the next flight without a fee?
Agent: Only if you have travel insurance covering delays.
30. Informal – Airport Food Complaints
Context: Travelers gripe about prices.
Noah: €10 for a sandwich?! This is robbery.
Lily: Next time, we’re packing our own snacks.
