🔷 FORMAL (10 Conversations)
Used in upscale stores, high-end markets, or professional interactions
1. Asking About Organic Certification
Context: A customer at an organic food market
Customer: Good morning. Could you please confirm whether these vegetables are certified organic?
Vendor: Yes, of course. All our produce is certified by the National Organic Association. The certificates are displayed near the register.
Customer: Excellent. I’ll take half a kilo of the zucchini, please.
Vendor: Certainly. Would you like a receipt with your purchase?
2. Requesting a Business Invoice
Context: A business buyer at a farmer’s market
Buyer: Good afternoon. I’m purchasing for a restaurant. Could I request an invoice for this order?
Seller: Absolutely. May I have your business details for the invoice?
Buyer: Certainly. Here’s my card.
Seller: Great, I’ll include a printed and digital copy.
3. Complaint About Product Quality
Context: Returning spoiled produce
Customer: Good evening. I purchased these strawberries yesterday, and unfortunately, most were spoiled.
Vendor: I’m terribly sorry to hear that. Would you like a refund or a replacement?
Customer: A replacement would be appreciated, thank you.
Vendor: Of course. Let me pick out a fresh box for you.
4. Asking About Sustainability Practices
Context: Conscious buyer at an artisan market
Customer: Could you share information about how your packaging supports sustainability?
Seller: Absolutely. All our packaging is biodegradable and made from recycled materials.
Customer: That’s wonderful. I’ll support your initiative.
5. Pre-ordering for a Catering Event
Context: Ordering from a specialty cheese vendor
Customer: I’m organizing a corporate event next week. Would it be possible to place a bulk pre-order?
Vendor: Certainly. May I know the quantities and varieties you need?
Customer: Yes, I’ll email you the list this evening.
6. Requesting Allergy Information
Context: Buying baked goods
Customer: Do any of your pastries contain nuts? I have a severe allergy.
Seller: We do offer nut-free options, clearly labeled on the left side. Would you like me to show you?
Customer: Yes, please. That would be helpful.
7. Inquiring About Delivery Options
Context: Market customer with large order
Customer: I’m considering a large order. Do you offer delivery services?
Seller: We do for orders above $50 within city limits.
Customer: That suits me perfectly. Thank you for the information.
8. Discussing Payment Methods
Context: Checking before purchasing
Customer: Do you accept credit cards, or is this a cash-only stall?
Seller: We accept all major credit cards and contactless payments.
Customer: Perfect. I’ll take these three items, then.
9. Professional Introduction for Collaboration
Context: A chef meeting a vendor
Chef: Good morning. I’m the head chef at The Bramble Bistro. We’re looking to source local produce.
Vendor: Pleased to meet you. We work with several restaurants. Let me show you our supply options.
Chef: That would be fantastic.
10. Evaluating Product for Export
Context: International buyer at a specialty stall
Buyer: I represent a retail chain abroad. May I sample your olives and discuss export potential?
Vendor: Absolutely. Please, try a few varieties. We’ve recently started shipping internationally.
Buyer: That’s promising. Let’s talk further.
🔶 SEMI-FORMAL (10 Conversations)
Used in typical supermarket settings or mid-range local markets
11. Comparing Prices
Customer: Excuse me, how much is this honey?
Seller: That jar is $9.50. We also have a smaller size for $6.
Customer: I’ll take the smaller one for now. Thanks!
12. Asking for a Recommendation
Customer: I’m new to cooking with lentils. Which type would you suggest for soup?
Vendor: Red lentils cook down nicely and give a smooth texture.
Customer: Great, I’ll take 500 grams.
13. Checking for Fresh Stock
Customer: Do you have any fresh raspberries today?
Vendor: We sold out this morning, unfortunately. More will arrive tomorrow.
Customer: No worries. I’ll come back then.
14. Requesting a Discount
Customer: If I buy two of these jars, can you offer a discount?
Vendor: Sure, I can give you 10% off the second jar.
Customer: Perfect, thank you.
15. Product Comparison
Customer: What’s the difference between these two types of rice?
Seller: This one is basmati—light and fragrant. The other is jasmine, which is stickier.
Customer: I’ll go with jasmine then.
16. Returning a Product
Customer: Hi, I bought this bottle yesterday, but it’s leaking.
Seller: I’m sorry about that. Would you like a replacement?
Customer: Yes, please. That’d be great.
17. Packaging Request
Customer: Could you wrap this as a gift?
Vendor: Certainly. We have a festive wrap or plain paper.
Customer: The festive one sounds lovely.
18. Asking for Storage Tips
Customer: How should I store these herbs to keep them fresh?
Vendor: Wrap them in a damp paper towel and keep them in the fridge.
Customer: Got it. Thanks for the tip!
19. Requesting Help with Carrying
Customer: I have quite a few bags. Would someone be able to help me to my car?
Vendor: Of course. Let me call one of our assistants.
Customer: Much appreciated.
20. Finding Seasonal Produce
Customer: Do you have any seasonal fruit available today?
Vendor: Yes, we’ve just received a batch of apricots and cherries.
Customer: Sounds delicious—I’ll take a mix.
🟢 INFORMAL (10 Conversations)
Used in street markets, casual chats, or small stalls
21. Bargaining at a Street Stall
Customer: Hey, can you do a better price if I take two of these?
Seller: Hmm… for you, I’ll knock off two bucks.
Customer: Deal!
22. Trying a Sample
Customer: That smells amazing! Can I try a piece?
Vendor: Go ahead! That one’s our bestseller.
Customer: Mmm, yeah—I’ll take a box!
23. Commenting on Weather
Customer: Bit of a scorcher today, huh?
Seller: Tell me about it. This sun’s melting the cheese!
Customer: At least it’s good weather for ice cream shopping!
24. Looking for Something Specific
Customer: Got any of that spicy salsa left?
Vendor: Just a few jars. Want me to grab one for you?
Customer: Yes, please. I missed it last week.
25. Friendly Banter
Customer: You again? I think I’m addicted to your muffins.
Vendor: Haha, you’re my best customer! Want your usual?
Customer: Yep, and throw in a brownie too.
26. Shopping with Kids
Customer: Don’t touch that, sweetie. Sorry, he’s curious.
Vendor: No worries! Kids love colors. Want to see a cool pepper?
Customer: Sure, show him!
27. Talking About a Recipe
Customer: Bought your tomatoes last week—they were perfect in my pasta sauce!
Vendor: That’s awesome! Next time, try them roasted with garlic.
Customer: Ooh, I’m definitely doing that.
28. Buying Last-Minute
Customer: Hey, are you still open?
Vendor: Just closing up, but I can sell you a few things.
Customer: Lifesaver. Just need some onions.
29. Commenting on Prices
Customer: Prices are better than the supermarket here!
Vendor: Told ya! Plus, it’s all fresh from the farm.
Customer: That’s why I keep coming back.
30. Appreciating the Vendor
Customer: Thanks again, your stall’s always so friendly.
Vendor: That means a lot—see you next weekend?
Customer: Definitely. Save me some peaches!
1. Formal: Asking for Assistance at a Gourmet Grocery Store
Context: A customer asks a store employee for help finding imported cheese.
A: Excuse me, could you assist me in locating your selection of French cheeses?
B: Of course, sir/madam. Our imported cheeses are in the refrigerated section near the deli. Would you like recommendations?
A: Yes, I’m looking for a mild Brie. Do you have any from Normandy?
B: We do! This one here is particularly creamy. Would you like a sample?
2. Semi-Formal: Ordering at a Bakery Counter
Context: A customer orders pastries for a small gathering.
A: Hi, I’d like to order a dozen assorted pastries, please.
B: Certainly! Would you like croissants, danishes, or a mix?
A: A mix would be great—maybe four chocolate croissants and eight fruit danishes?
B: Perfect. I’ll pack them in a box for you. Will that be all?
3. Informal: Bargaining at a Flea Market
Context: A customer tries to negotiate the price of a vintage item.
A: How much for this old record player?
B: It’s €50—great condition!
A: Hmm, would you take €35? It’s got a few scratches.
B: Tell you what—€40 and it’s yours. Deal?
4. Formal: Reporting an Issue with a Purchase
Context: A customer returns spoiled fruit to a supermarket manager.
A: Good morning. I bought these strawberries yesterday, but they’re already moldy.
B: I apologize for the inconvenience. Do you have your receipt?
A: Yes, here it is. I’d like a refund, please.
B: Absolutely. Would you like a replacement or store credit?
5. Semi-Formal: Asking for Recommendations at a Butcher’s Shop
Context: A customer asks for advice on cuts of meat for a barbecue.
A: What would you recommend for grilling—ribeye or sirloin?
B: Ribeye’s more flavorful, but sirloin’s leaner. How many are you serving?
A: About six people. Maybe three ribeyes and three sirloins?
B: Great choice! I’ll trim them for you.
6. Informal: Chatting with a Street Vendor
Context: A regular customer buys fruit from a familiar vendor.
A: Hey, Ali! The usual—two kilos of oranges, please.
B: Coming right up! These are extra sweet today. Want a free tangerine to try?
A: Sure, thanks! How’s business?
B: Not bad—better when the sun’s out!
7. Formal: Placing a Large Wholesale Order
Context: A restaurant owner negotiates bulk prices with a supplier.
A: We’re interested in ordering 50 kilos of potatoes weekly. What’s your best rate?
B: For that quantity, we can offer €0.80 per kilo, including delivery.
A: That works. Can we set up a contract?
B: Certainly. I’ll email you the details.
8. Semi-Formal: Asking About Organic Produce
Context: A shopper inquires about pesticide-free vegetables.
A: Are these tomatoes organic?
B: Yes, they’re locally grown with no pesticides.
A: Great! I’ll take four. Do you have organic basil too?
B: Right here—freshly picked this morning.
9. Informal: Buying Snacks at a Convenience Store
Context: A teenager grabs a quick bite.
A: Yo, how much for this chips and soda combo?
B: €3.50. Want a bigger soda for 50 cents more?
A: Nah, this is cool. [hands cash] Keep the change.
B: Thanks, man. See ya!
10. Formal: Discussing Payment Terms with a Vendor
Context: A business owner arranges corporate credit terms.
A: We’d like to discuss payment options for bulk coffee beans.
B: We offer net-30 terms for orders over €500.
A: Perfect. We’ll proceed with the paperwork.
11. Semi-Formal: Asking for Gluten-Free Bread at a Bakery
Context: A customer with dietary restrictions inquires about options.
A: Hi, do you carry any gluten-free bread?
B: Yes! We have a seeded sourdough and a plain white loaf. Both are baked separately to avoid cross-contamination.
A: That’s great. How’s the texture of the sourdough? I’ve had some that were too dense.
B: It’s surprisingly light—we use a blend of rice and buckwheat flour. Would you like to try a sample?
A: Oh, that’d be perfect. Thanks!
12. Informal: Joking with a Fishmonger
Context: A regular customer buys seafood and teases the vendor.
A: “Catch of the day,” huh? Did you wrestle this salmon yourself? [grins]
B: [laughs] Nah, but I did charm it into the net! Want the usual fillet?
A: Yep, but skip the scales this time—last one took forever to clean.
B: [mock offense] That was one time! Here, I’ll throw in free lemons to make up for it.
13. Formal: Complaining About Incorrect Pricing
Context: A customer notices a discrepancy at checkout.
A: Excuse me, the sign said these mangos were €2.99, but they rang up as €3.49.
B: Let me check… [scans tag] Ah, you’re right—the discount didn’t apply. I’ll override it.
A: Thank you. Could you confirm the adjusted total?
B: Of course. It’s now €14.20. Apologies for the confusion.
14. Semi-Formal: Ordering a Custom Cake
Context: A customer plans a birthday surprise.
A: I’d like to order a cake for next Friday—chocolate with “Happy 40th, Jake!” in blue icing.
B: Sure! Two-layer or single? And any dietary preferences?
A: Double-layer, please. No nuts, but dairy’s fine.
B: Got it. We’ll email a design proof by Wednesday.
15. Informal: Teasing a Friend at the Farmers’ Market
Context: Two friends haggle over homemade jam.
A: €8 for jam? Is it made with gold berries? [laughs]
B: [vendor joins in] Only the tears of overworked interns! [winks]
A: Fine, fine. [to friend] But you’re paying me back in free toast.
16. Formal: Inquiring About Wine Pairings
Context: A customer seeks advice for a dinner party.
A: I’m serving duck à l’orange—would you recommend a Pinot Noir or a Riesling?
B: Both work, but the Riesling’s acidity balances the citrus better. This 2019 vintage won awards.
A: Sold. Could you gift-wrap it? It’s a host gift.
17. Semi-Formal: Returning a Defective Gadget
Context: A customer brings back a malfunctioning item.
A: Hi, this garlic press broke on first use. [shows receipt]
B: Oh dear! Would you like a replacement or refund?
A: A refund, please. I’ll try a different brand.
18. Informal: Last-Minute Ice Cream Run
Context: Siblings grab dessert on a hot day.
A: [panting] Dude, mint choc chip or death by chocolate?
B: Both. I’ll pay if you share.
A: [to cashier] Two scoops—one of each!
19. Formal: Negotiating a Market Stall Lease
Context: A vendor discusses renting space.
A: What’s the monthly rate for a 3m x 2m stall?
B: €600, including utilities. A 6-month contract gets 10% off.
A: Acceptable. I’ll review the terms with my lawyer.
20. Semi-Formal: Wedding Bouquet Advice
Context: A bride-to-be consults a florist.
A: I’d like peonies, but they’re out of season. Alternatives?
B: Garden roses look similar. We could add eucalyptus for texture.
A: Lovely! Can we do a trial bouquet next week?
21. Semi-Formal: Debating Pizza Toppings at a Food Truck
Context: Two coworkers order lunch together with differing preferences.
A: Okay, we’re getting the large – half spicy salami, half margherita, right?
B: Ugh, not margherita again! It’s just tomato and cheese – let’s do half mushroom instead.
A: Mushrooms? They’re so…slimy. How about half artichokes?
B: [mock horrified] Now who’s being boring? Tell you what – you pick the toppings, I pick the dessert place after.
Vendor: [laughing] You two want me to flip a coin or what?
22. Formal: Filing a Hygiene Complaint
Context: A customer speaks to a supermarket manager about unsanitary conditions.
A: Excuse me, I need to report something concerning. The self-checkout area had what appeared to be raw meat juice on the conveyor.
B: I sincerely apologize. When did you notice this?
A: About 10 minutes ago at station 4. An employee wiped it but didn’t sanitize properly.
B: Thank you for bringing this to our attention. I’ll personally ensure the area is deep-cleaned and retrain staff on protocols.
23. Informal: Splitting a Bulk Buy with a Neighbor
Context: Two neighbors chat while unpacking groceries.
*A: *Hey, you still want to go halves on that 10kg rice bag? My kid just discovered sushi – we’re going through it like crazy.
B: [laughing] Tell me about it! Mine thinks he’s a MasterChef contestant. Let’s split it – you take 6kg, I’ll take 4kg?
A: Perfect. Oh! Before I forget – your wife left her reusable bags in my trunk yesterday.
24. Semi-Formal: Checking Mobile Payments
Context: A tech-savvy customer confirms payment options.
A: Do you take Google Pay? I left my wallet in the car.
B: We do! Just hold your phone near the terminal there. [points]
A: Great. [pauses] Hmm, it’s not reading…oh! [laughs] Forgot to unlock it.
B: [smiling] Happens more than you’d think. There we go – approved!
25. Formal: Corporate Gift Basket Inquiry
Context: An executive assistant orders holiday gifts.
A: We need 25 premium gift baskets for clients – budget up to €75 each. What do you recommend?
B: Our most popular includes aged balsamic, truffle oil, and artisan crackers. We can add branded ribbons.
A: Excellent. Could you include our CEO’s handwritten card in each? We’ll deliver them to you by Thursday.
26. Informal: Football Banter While Buying Beer
Context: Friends watch a game while shopping.
*A: [grabbing beers] If City lose today, this is all I’m eating for a week.
B: [mockingly] Like you wouldn’t drown your sorrows in ice cream anyway.
Cashier: [chuckling] Want me to scan those tissues too, just in case?
27. Semi-Formal: Pre-Ordering Holiday Turkeys
Context: Planning for a big family gathering.
A: I need to reserve two organic turkeys for December 23rd – about 7kg each.
B: Smart to order early! Would you like them pre-brined or with herb butter?
A: Pre-brined, please. And could you spatchcock one? My oven’s small.
28. Informal: Mislabeled Spicy Pepper Incident
Context: A customer reacts to unexpected heat.
*A: [coughing] You said these were mild peppers! [fans mouth]
B: Oh no! The labels got mixed up – those are ghost peppers! Here, take this yogurt!
*A: [gulping] I feel like I breathed fire! At least my sinuses are clear now…
29. Formal: Requesting an Itemized Receipt
Context: Business expense documentation.
A: Could you provide a detailed receipt with VAT breakdown? This is for my company’s accounting.
B: Certainly. [prints] Here’s each item with tax codes. Need the business name added?
A: Yes, please: “Turner Consulting Ltd.” Perfect – thank you.
30. Semi-Formal: Ethical Sourcing Inquiry
Context: A conscious consumer asks about origins.
A: Is this coffee fair trade certified? I don’t see the label.
B: Actually, it’s direct trade – we work with this Guatemalan co-op. [shows photos] Here are the farmers’ stories.
A: That’s even better! I’ll take two bags.
