🔵 Formal Situations (10 Conversations)
Context: Business interactions, workplace duties, professional tone.
1. Car Rental Company Employee at Gas Station
Customer: Good morning. Could you please assist me with refueling this rental vehicle?
Attendant: Of course, sir. Is it petrol or diesel?
Customer: It’s a diesel engine. Please fill it up.
Attendant: Very well. Shall I provide a receipt for your records?
Customer: Yes, that would be appreciated.
2. Businessperson Paying for Fuel
Customer: Hello. I’d like to pay for pump number four.
Cashier: Certainly. That’s $47.95. Will you be using a company card?
Customer: Yes, it’s for a business trip. Please make sure the invoice includes the tax details.
Cashier: Absolutely, here’s your itemized receipt.
3. Formal Inquiry About Fuel Prices
Customer: Good afternoon. May I inquire about your current price per liter for premium unleaded?
Attendant: Certainly. It’s $1.89 per liter today.
Customer: Thank you. That’s helpful for our fleet planning.
Attendant: Let me know if you need a corporate fueling account.
4. Delivery Driver Requesting Directions
Driver: Excuse me, could you assist me in locating the nearest highway entrance?
Attendant: Certainly. Exit right from the station and follow the signs to Route 95.
Driver: Much appreciated. Thank you for your help.
5. Complaint About Pump Malfunction
Customer: I attempted to use pump number six, but it appears to be malfunctioning.
Manager: I apologize for the inconvenience. We’ll investigate immediately. Would you prefer another pump?
Customer: Yes, please. Time is of the essence.
Manager: Understood. You may proceed to pump eight.
6. Emergency Call at a Fuel Station
Customer (on phone): I’m at the fueling station on Main Street and my car won’t start.
Mechanic: I’ll dispatch a tow truck immediately. Please stay safe and avoid standing behind the vehicle.
Customer: Thank you. I’ll wait near the store entrance.
7. Asking for EV Charging Instructions
Customer: Excuse me, could you explain how to initiate a charge at the EV station?
Staff: Of course. Tap your card, connect the charger, and press ‘Start’ on the screen.
Customer: Thank you. Is there a time limit?
Staff: Charging is capped at 45 minutes per session.
8. Formal Fuel Receipt Dispute
Customer: I believe I was incorrectly charged. The receipt indicates diesel, but I fueled with regular.
Manager: Let me review the transaction. If there’s an error, we’ll issue a refund promptly.
Customer: I appreciate your attention to the matter.
9. Asking for Business Account Benefits
Fleet Manager: Hello. I’m exploring fuel card options for our company.
Attendant: We offer business discounts, itemized billing, and monthly reports.
Fleet Manager: Excellent. Could you email me a brochure?
Attendant: Certainly. I’ll forward it right away.
10. Travel Group Refueling
Tour Guide: We need to refuel both our vans. Do you have diesel at multiple pumps?
Attendant: Yes, pumps 1 through 4 are diesel-compatible.
Tour Guide: Perfect. We’ll be back on the road in no time.
Attendant: Let me know if your group needs refreshments.
🟡 Semi-Formal Situations (10 Conversations)
Context: Everyday transactions with polite but casual tone.
11. Paying with Cash
Customer: Hi, I’m on pump 2. I want to prepay $20 cash.
Cashier: Sure thing. Just let me set it up.
Customer: Thanks! Do I get change if it doesn’t use all the money?
Cashier: Yes, just come back with your receipt.
12. Buying Fuel and Snacks
Customer: I’ve got pump 7, and I’ll also take these snacks.
Cashier: Let’s see… That’ll be $38.10 altogether.
Customer: Can I tap my card?
Cashier: Go ahead when the screen lights up.
13. Car Trouble While Refueling
Customer: Something’s wrong with my engine—it’s making a weird noise.
Attendant: You might want to have it checked. There’s a garage two blocks down.
Customer: Thanks for the tip. I’ll drive carefully.
Attendant: Good idea. Hope it’s nothing serious.
14. Confused by Self-Serve Pump
Customer: Sorry, this is my first time using a self-serve pump.
Attendant: No problem! Insert your card, choose fuel type, and lift the handle.
Customer: Got it. Thanks a lot.
Attendant: Anytime!
15. Asking About Fuel Types
Customer: Which one’s the premium option?
Attendant: That’s the blue nozzle. It’s labeled 98.
Customer: Is that okay for a hybrid?
Attendant: Yes, it should work just fine.
16. Motorcyclist Needs Help
Customer: Hey, do you have a cloth or towel? I spilled a bit of gas.
Attendant: I’ve got paper towels here. Be careful—fuel can damage the paint.
Customer: Thanks, I’ll wipe it down.
Attendant: No worries.
17. Paying at Night
Customer: Hey there, I just filled up—pump 3.
Cashier: No problem. $33.75.
Customer: It’s late—do you sell coffee?
Cashier: We’ve got fresh brew near the back.
18. Asking About Fuel Discount Card
Customer: Do you guys take loyalty points?
Cashier: Yes, swipe your card before paying.
Customer: Sweet. Do I get a discount?
Cashier: You’ll earn points for every gallon.
19. Asking for Air for Tires
Customer: Can I use the air pump for free?
Attendant: Yes, just push the red button.
Customer: Thanks. One tire looks a bit low.
Attendant: Better safe than sorry!
20. Friendly Warning from Staff
Attendant: Just a heads-up—your gas cap is still open.
Customer: Oh wow, thanks! Totally forgot.
Attendant: Happens all the time.
Customer: Appreciate it.
🟢 Informal Situations (10 Conversations)
Context: Casual talk, local slang, friendly tone.
21. Teenager Filling Up First Time
Customer: Yo, this is my first time pumping gas.
Attendant: All good. You just pick your fuel, pop the cap, and start pumping.
Customer: Sweet. Can’t mess this up, right?
Attendant: Nah, you got this.
22. Friends at the Station
Friend 1: Grab a soda while I pay for the gas?
Friend 2: Yeah, what do you want?
Friend 1: Just a Coke. Pump 5’s mine.
Friend 2: Got it. Back in a sec.
23. Asking About the Bathroom
Customer: Hey man, where’s the restroom?
Attendant: Around the side. Just grab the key.
Customer: Thanks. Been holding it forever.
Attendant: Haha, yeah, road trips do that.
24. Quick Stop on a Road Trip
Customer: We’re starving. Got anything good to eat?
Cashier: Hot dogs and sandwiches in the warmer.
Customer: Nice. Two dogs and a Gatorade.
Cashier: Coming right up.
25. Late Night Fill-Up
Customer: Just topped off. Need a coffee too.
Cashier: We’ve got a fresh pot over there.
Customer: Life-saver, man. Been driving all night.
Cashier: Respect. Stay safe.
26. Asking for Local Tips
Customer: Yo, any good diners around here?
Attendant: Try Linda’s on Maple Street. Killer pancakes.
Customer: That sounds fire. Thanks, bro.
Attendant: Enjoy!
27. Running Low on Gas
Customer: Man, I almost didn’t make it here. Tank was on E.
Attendant: You’re lucky we’re still open.
Customer: For real. Fill it all the way.
Attendant: You got it.
28. Forgot Wallet
Customer: Dude, I forgot my wallet. Can I pay with my phone?
Cashier: No stress—just tap right here.
Customer: Lifesaver. Thanks.
Cashier: Happens to the best of us.
29. Asking for Help with Oil
Customer: You guys sell engine oil?
Attendant: Yeah, aisle 2. What car you got?
Customer: A Civic. 2012.
Attendant: You’ll want 5W-20.
Customer: Gotcha. Thanks, man.
30. Kids Buying Snacks
Kid 1: We got five bucks—what should we get?
Kid 2: Let’s split chips and a soda.
Cashier: You two driving?
Kid 1: Haha no, dad’s filling up.
Cashier: Alright, enjoy!
1. Formal – Paying with Card
Attendant: Good afternoon, sir. How may I assist you today?
Customer: Hello. I’d like to fill up on unleaded, please. Pump number 3.
Attendant: Certainly. That’ll be $45.60. Will you be paying with cash or card?
Customer: Credit card, please.
Attendant: Here’s the terminal. Just insert your card and follow the prompts.
Customer: Thank you. (Pays)
Attendant: Your receipt is printing. Have a safe trip!
2. Semi-formal – Asking for Directions
Customer: Excuse me, could you tell me how to get to the nearest highway?
Attendant: Sure! Take a left out of here, then the second right onto Main Street. Follow that for about two miles, and you’ll see the entrance.
Customer: Got it. Is there any construction along the way?
Attendant: Not today, but watch for speed cameras.
Customer: Thanks a lot!
3. Informal – Chatting with a Friend
Friend: Hey! Filling up before the road trip?
Customer: Yeah, man. This car guzzles gas like crazy.
Friend: Tell me about it. At least prices dropped a bit.
Customer: True. Want a coffee from inside?
Friend: Nah, I’m good. Let’s hit the road!
4. Formal – Reporting an Issue
Customer: Excuse me, I believe there’s a problem with pump number 5.
Attendant: Oh? What seems to be the issue?
Customer: It’s not dispensing fuel properly—it keeps stopping.
Attendant: I’ll reset it for you. If it continues, please let me know.
Customer: Thank you for your help.
5. Semi-formal – Buying Snacks
Customer: How much are these chips?
Attendant: The large ones are 3.50,andthesmallare3.50,andthesmallare2.
Customer: I’ll take the large bag and a bottle of water.
Attendant: That’ll be $6 total. Need anything else?
Customer: No, that’s all. Thanks!
6. Informal – Complaining About Prices
Customer: Ugh, $4 a gallon? That’s insane!
Attendant: Yeah, it’s been crazy lately. Blame the oil companies.
Customer: I swear, next time I’m biking everywhere.
Attendant: (Laughs) Good luck with that!
7. Formal – Requesting a Receipt
Customer: Could I get a detailed receipt for my company’s records?
Attendant: Of course. Would you like it printed or emailed?
Customer: Printed, please.
Attendant: Here you go. Have a good day.
8. Semi-formal – Checking Air Pressure
Customer: Hi, do you have an air pump for tires?
Attendant: Yes, it’s around back. It’s $1.50 for 5 minutes.
Customer: Do you take coins or just cards?
Attendant: Either works—just insert payment at the machine.
9. Informal – Asking for a Favor
Customer: Hey, can you check my oil real quick?
Attendant: Sure, pop the hood. (Checks) Looks good, but it’s a bit low.
Customer: Thanks, I’ll top it off later.
10. Formal – Disputing a Charge
Customer: Excuse me, I think I was overcharged. My receipt shows 60,butIonlybought60,butIonlybought45 worth.
Attendant: Let me check the system. (Pauses) You’re right—I’ll refund the difference.
Customer: I appreciate it.
11. Semi-formal – Asking About Loyalty Points
Customer: Do you have a rewards program here?
Attendant: Yes! You earn points for every dollar spent. Would you like to sign up?
Customer: Maybe next time—I’m in a hurry today.
12. Informal – Joking with the Attendant
Customer: (Pointing at sign) “Free coffee with fill-up”? Really?
Attendant: (Laughs) Only if you buy 50 gallons!
Customer: Worth a shot!
13. Formal – Inquiring About Services
Customer: Do you offer windshield cleaning here?
Attendant: Yes, sir. There’s a squeegee and fluid at every pump.
Customer: Excellent. Thank you.
14. Semi-formal – Asking for a Recommendation
Customer: Which energy drink do you recommend?
Attendant: Most people go for the blue one—it’s less sugary.
Customer: Sounds good. I’ll try that.
15. Informal – Talking About the Weather
Customer: Man, it’s pouring out there!
Attendant: Yeah, supposed to rain all day.
Customer: Great… my car’s gonna get filthy.
16. Formal – Returning a Defective Item
Customer: Hi, I bought this phone charger, but it doesn’t work.
Attendant: Do you have the receipt? I can exchange or refund it.
Customer: Here you go. A refund would be great.
17. Semi-formal – Asking for Change
Customer: Could you break a 20?Ineedquartersforthecarwash.∗∗Attendant:∗∗Surething.Hereyougo—20?Ineedquartersforthecarwash.∗∗Attendant:∗∗Surething.Hereyougo—20 in quarters.
18. Informal – Complimenting the Attendant
Customer: You’re always so quick here—I appreciate that!
Attendant: Thanks! We try to keep the line moving.
19. Formal – Reporting a Spill
Customer: Excuse me, there’s a fuel spill near pump 2.
Attendant: I’ll call maintenance right away. Thanks for letting me know.
20. Semi-formal – Discussing Gas Types
Customer: What’s the difference between premium and regular?
Attendant: Premium has higher octane for performance engines. Yours takes regular.
Customer: Got it. Thanks!
21. Informal – Making Small Talk
Customer: Long shift today?
Attendant: Yeah, 10 hours. Can’t wait to go home.
Customer: Hang in there!
22. Formal – Requesting Assistance
Customer: Could someone help me check my tire pressure?
Attendant: Of course. I’ll be right out to assist you.
23. Semi-formal – Asking About Hours
Customer: Are you open 24 hours?
Attendant: Yes, but the convenience store closes at midnight.
24. Informal – Talking About Traffic
Customer: The highway’s packed today.
Attendant: Yeah, there’s an accident up ahead. Better take side roads.
25. Formal – Inquiring About EV Charging
Customer: Do you have electric vehicle charging stations?
Attendant: Yes, we have two Tesla and one universal charger.
26. Semi-formal – Buying Cigarettes
Customer: A pack of Marlboro Reds, please.
Attendant: ID, please. (Checks) That’ll be $9.50.
27. Informal – Joking About Coffee
Customer: Is your coffee drinkable or just hot water?
Attendant: (Laughs) It’s… survivable.
28. Formal – Reporting a Faulty Pump
Customer: Pump 4 isn’t accepting my card.
Attendant: Let me reset it. Try again now.
29. Semi-formal – Asking About Car Wash
Customer: How does the car wash work here?
Attendant: Insert $10, pick your wash type, and follow the prompts.
30. Informal – Bidding Farewell
Customer: Alright, take care!
Attendant: You too! Drive safe!
