🔹 FORMAL (10 Conversations)
Used in hotels, professional complaints, or formal housing situations.
1. Problem: Air Conditioning Not Working (Hotel)
Guest: Good evening. I’d like to report that the air conditioning in my room isn’t functioning.
Receptionist: I’m sorry to hear that. May I have your room number, please?
Guest: Room 304. It’s been very warm, and I haven’t been able to sleep well.
Receptionist: I’ll send a technician up immediately. Would you prefer to switch rooms if it can’t be repaired quickly?
Guest: Yes, that would be ideal. Thank you.
2. Problem: Leaky Faucet (Apartment Rental)
Tenant: Good morning. I’m calling to report a leaky faucet in the bathroom.
Landlord: Thank you for letting me know. How severe is the leak?
Tenant: It’s dripping constantly and making a loud sound at night.
Landlord: I’ll arrange for a plumber to visit today. Will you be available around noon?
Tenant: Yes, that works perfectly.
3. Problem: Loud Neighbors (Student Residence)
Resident: Hello, I’d like to make a formal complaint about the noise coming from the room next door.
Manager: I’m sorry to hear that. Has this been a recurring issue?
Resident: Yes, especially during nighttime hours.
Manager: I’ll speak with them and remind them of the quiet hours policy.
4. Problem: Poor Wi-Fi Signal (Business Hotel)
Guest: Excuse me, the Wi-Fi in my room is extremely slow. I’m unable to join my video conferences.
Receptionist: I apologize for the inconvenience. May I suggest using the business center?
Guest: That’s a temporary solution, but I do need it resolved in the room.
Receptionist: Understood. I’ll ask IT to check the router on your floor.
5. Problem: Broken Heater (Winter Rental)
Tenant: I need to report that the heating system in my apartment isn’t working.
Landlord: That’s concerning, especially in this weather.
Tenant: It’s been off since yesterday. I tried resetting the thermostat, but no luck.
Landlord: I’ll send an emergency technician this morning.
6. Problem: Mold in the Bathroom
Tenant: I’ve noticed mold starting to form on the ceiling in the bathroom.
Landlord: That’s definitely something we need to address.
Tenant: I think it’s due to poor ventilation.
Landlord: I’ll have someone assess it and arrange for proper cleaning and repair.
7. Problem: Insects in the Room (Hotel)
Guest: I’m sorry, but I’ve seen several insects in my room.
Receptionist: I apologize for the inconvenience. What kind of insects were they?
Guest: Small ants near the mini-fridge.
Receptionist: I’ll alert housekeeping immediately. Would you prefer another room?
8. Problem: Unclean Bedding
Guest: I just checked in, and the bed sheets appear to be used.
Receptionist: I’m terribly sorry. That shouldn’t have happened.
Guest: I’d appreciate it if housekeeping could replace them.
Receptionist: Of course. We’ll send someone up right away.
9. Problem: Broken Window Lock
Tenant: Hello, I’d like to report that one of the window locks is broken.
Landlord: Thank you for letting me know. That’s a security issue we’ll need to fix promptly.
Tenant: Yes, I’m concerned it could be a safety risk.
Landlord: A locksmith will come by this afternoon.
10. Problem: Water Pressure Issues
Tenant: I’m having trouble with the water pressure in the shower.
Landlord: Is it too low or too high?
Tenant: Much too low—it’s difficult to shower properly.
Landlord: I’ll have maintenance take a look. It may be a clogged pipe.
🔸 SEMI-FORMAL (10 Conversations)
Used with roommates, casual landlords, or residence staff.
11. Problem: Shared Bathroom Always Occupied
You: Hey, I was wondering if we could talk about the bathroom schedule.
Roommate: Sure, what’s up?
You: It’s just that it’s always taken when I need to get ready in the morning.
Roommate: Oh, sorry! Let’s work out a schedule that works for both of us.
12. Problem: Room Too Cold at Night
You: Do you mind if we turn the heat up a bit at night? My room gets freezing.
Housemate: Not at all. I didn’t realize it was that cold for you.
You: Thanks. Maybe just a couple of degrees would help.
Housemate: No problem. Let’s adjust the thermostat tonight.
13. Problem: Door Doesn’t Close Properly
You: Hi, the front door doesn’t latch properly. It’s a bit unsafe.
Building Manager: Thanks for the heads-up. Is it just loose, or completely broken?
You: It closes, but it can be pushed open without unlocking.
Manager: I’ll send maintenance today.
14. Problem: Garbage Not Taken Out
You: Hey, just a quick thing—can we rotate the garbage duty more fairly?
Roommate: Oh! Have I missed a few turns?
You: Kinda, yeah. It’s been piling up lately.
Roommate: I’ll definitely do it tonight. Thanks for the reminder.
15. Problem: Unpleasant Odor in the Room
You: Have you noticed that weird smell in the hallway?
Neighbor: Yeah, it started yesterday.
You: I think it might be coming from the trash room.
Neighbor: Let’s report it to the janitor. It’s getting worse.
16. Problem: Stained Carpet
You: Hi, I just moved in, and I noticed a large stain on the carpet.
Landlord: Oh, I thought that had been cleaned.
You: It’s pretty visible. Is it possible to get it steamed?
Landlord: Absolutely. I’ll schedule a cleaner this week.
17. Problem: Broken Closet Door
You: One of the closet doors in my room is stuck.
Landlord: Does it not open at all?
You: Only halfway, then it jams.
Landlord: I’ll swing by tomorrow to check it out.
18. Problem: Overdue Repairs
You: Hi, I just wanted to follow up on the maintenance request I submitted last week.
Property Manager: Thanks for checking in. Which issue was it again?
You: The loose kitchen cabinet.
Manager: I’ll remind the handyman to prioritize that.
19. Problem: Cracked Wall Paint
You: I noticed some cracks forming in the paint near the ceiling.
Landlord: That might be from humidity. I’ll come take a look.
You: It’s not urgent, just wanted to flag it.
Landlord: Thanks for being proactive!
20. Problem: Blinds Won’t Close
You: The blinds in my room don’t seem to close properly.
Landlord: Are they stuck, or broken?
You: They roll down, but won’t stay in place.
Landlord: Got it. I’ll have them replaced.
🔹 INFORMAL (10 Conversations)
Used with close friends, roommates, or casual landlords/friends.
21. Problem: Room Too Noisy
You: Dude, I can’t sleep with the music that loud.
Roommate: Oh man, sorry! I didn’t realize it was that bad.
You: Could you just keep it down after midnight?
Roommate: Yeah, totally. My bad.
22. Problem: Lights Flickering
You: Hey, are your lights flickering too, or just mine?
Roommate: Just yours, I think.
You: Must be the bulb then. I’ll grab a new one later.
Roommate: Cool, let me know if you need help.
23. Problem: Noisy Pipes
You: What’s with the pipes making that banging noise?
Friend: Oh yeah, they’ve been doing that lately.
You: Freaked me out last night!
Friend: Same. We should tell the landlord.
24. Problem: Strange Smell from Fridge
You: Something smells really weird in the fridge.
Roommate: Ugh, probably that leftover curry.
You: Wanna toss it? It’s been like a week.
Roommate: Yeah, good call.
25. Problem: Clogged Sink
You: Yo, the sink’s not draining.
Roommate: Again? I’ll grab the plunger.
You: Let’s maybe stop putting rice down there?
Roommate: Fair point.
26. Problem: Someone Using Your Stuff
You: Hey, did you borrow my hairdryer?
Roommate: Yeah, sorry—I forgot to ask.
You: No worries, just give me a heads-up next time.
Roommate: Will do.
27. Problem: Heater Making Noise
You: The heater’s making this weird rattling sound.
Friend: Like clicking? Mine does that too.
You: Maybe it needs bleeding or something?
Friend: I’ll look up how to fix it.
28. Problem: Broken Lamp
You: My lamp’s busted. Got a spare?
Roommate: Yeah, take the one from the shelf.
You: Lifesaver. I’ll fix this one later.
Roommate: No rush.
29. Problem: Room Smells Musty
You: Is it just me or does the room smell kinda damp?
Friend: It’s probably the rug.
You: Let’s air it out a bit.
Friend: Good idea.
30. Problem: Lost Keys
You: I think I left my keys inside again.
Roommate: Dude, that’s the third time!
You: I know, I need to make a spare.
Roommate: Let’s hide one outside just in case.
1. Formal (Professional Setting – Hotel Guest & Receptionist)
Context: A guest reports a broken air conditioner in their hotel room.
Guest: Excuse me, I’d like to report an issue with my room. The air conditioning isn’t functioning properly.
Receptionist: I apologize for the inconvenience. Could you specify the problem? Is it not cooling at all?
Guest: It’s blowing warm air, and the thermostat doesn’t respond.
Receptionist: I’ll send maintenance immediately. Would you like to wait or move to another room?
Guest: If possible, I’d prefer a room change.
Receptionist: Certainly. Let me arrange that for you right away.
2. Semi-Formal (Landlord & Tenant – Email Exchange)
Context: A tenant emails their landlord about a leaking pipe.
Tenant: Hi [Landlord’s Name], I hope you’re doing well. I wanted to let you know there’s a leak under the kitchen sink. It’s causing water to pool on the floor.
Landlord: Thanks for informing me. I’ll send a plumber tomorrow morning. Could you place a bucket there for now?
Tenant: Sure, I’ve already done that. Please let me know what time the plumber will arrive.
Landlord: Around 10 AM. I’ll notify you if there’s any change.
3. Informal (Roommates – Text Messages)
Context: One roommate complains about the messy shared space.
A: Dude, the living room is a disaster! Did you have people over last night?
B: Yeah, sorry, we had a small gathering. I’ll clean it up later.
A: Can you do it now? There’s pizza boxes everywhere, and it stinks.
B: Alright, alright. Give me 10 minutes.
4. Formal (Office – Employee & Facilities Manager)
Context: An employee reports a flickering light in the workspace.
Employee: Good morning. I wanted to report that the ceiling light in my cubicle keeps flickering.
Manager: I see. Has it been happening all day?
Employee: Yes, and it’s causing eye strain. Could someone take a look?
Manager: Absolutely. I’ll log a maintenance request right away.
5. Semi-Formal (Student & Dorm Supervisor)
Context: A student reports a broken heater in their dorm.
Student: Hi, Ms. Carter. My radiator isn’t working, and it’s freezing in my room.
Supervisor: Oh no! Have you checked the thermostat settings?
Student: Yes, but it’s still not heating up.
Supervisor: I’ll contact maintenance. In the meantime, I can lend you a space heater.
6. Informal (Friends Sharing an Airbnb)
Context: One friend complains about the Wi-Fi not working.
A: Ugh, the Wi-Fi’s so slow. Can you check the router?
B: I already reset it. Maybe the signal’s just weak here.
A: This sucks. I have to submit an assignment tonight!
B: Want to try using my hotspot?
Formal Conversations (Professional/Polite Settings)
1. Hotel Guest & Manager (Broken Air Conditioning)
Guest: Excuse me, I’d like to report an issue with my room. The air conditioning isn’t working—it’s blowing warm air.
Manager: I apologize for the inconvenience. Have you adjusted the thermostat?
Guest: Yes, but it’s completely unresponsive. The room is uncomfortably warm.
Manager: I’ll send an engineer immediately. Would you prefer to wait or switch rooms?
Guest: If another room is available, I’d appreciate the switch.
Manager: Certainly. Let me arrange that for you right away.
2. Tenant & Landlord (Leaking Pipe – Email)
Tenant: Dear Mr. Thompson, I’m writing to inform you of a leak under the kitchen sink. Water is pooling on the floor.
Landlord: Thank you for letting me know. I’ll send a plumber tomorrow. Could you place a bucket there for now?
Tenant: I’ve already done so. Please confirm when the plumber will arrive.
Landlord: He’ll be there by 10 AM. I’ll notify you if anything changes.
3. Employee & Office Manager (Flickering Light)
Employee: Good morning. The light in my cubicle keeps flickering, which is causing eye strain.
Manager: That shouldn’t be happening. I’ll log a maintenance request right away.
Employee: Thank you. Do you know how long it might take?
Manager: They usually fix electrical issues within the day.
Semi-Formal Conversations (Polite but Less Strict)
4. Student & Dorm Supervisor (Broken Heater)
Student: Hi, Ms. Carter, my radiator isn’t working. It’s freezing in here!
Supervisor: Oh no! Did you check the thermostat?
Student: Yes, but it’s not heating up at all.
Supervisor: I’ll call maintenance. Meanwhile, I can lend you a space heater.
5. Airbnb Guest & Host (Wi-Fi Issues – Text)
Guest: Hi! The Wi-Fi keeps dropping. Is there a way to reset it?
Host: Sorry about that. Try unplugging the router for 30 seconds.
Guest: I did, but it’s still unstable. Any other suggestions?
Host: Let me contact the provider. Could you use mobile data for now?
6. Neighbors (Noise Complaint – Polite)
A: Hi, I hope I’m not bothering you, but the music is a bit loud.
B: Oh, sorry! We’re having a small gathering. I’ll turn it down.
A: Thanks, I really appreciate it.
Informal Conversations (Casual/Friendly Settings)
7. Roommates (Messy Living Room)
A: Bro, the living room is a disaster! Did you have people over?
B: Yeah, sorry, we had friends over last night. I’ll clean it up.
A: Can you do it now? There’s trash everywhere.
B: Alright, give me 10 minutes.
8. Siblings (Thermostat Argument)
A: Why is it so hot in here? Who turned the heat up?
B: Me! It’s freezing outside!
A: You’re gonna make the bill skyrocket. Turn it down!
B: Fine, but I’m keeping my hoodie on.
9. Friends in a Shared Airbnb (Broken Shower)
A: The shower’s leaking everywhere! Did you break it?
B: No way! It was like that when we got here.
A: Ugh, we should message the host.
10. Formal – Hotel Guest (Bedbug Complaint)
Guest: I found bedbugs in my room. This is unacceptable.
Manager: I deeply apologize. We’ll move you to a new room and refund your stay.
Guest: I also expect compensation for my ruined clothes.
Manager: I’ll escalate this to management immediately.
11. Semi-Formal – Tenant (Lost Key)
Tenant: Hi, I accidentally lost my apartment key. Can I get a replacement?
Landlord: Sure, but there’s a $20 fee for a new one.
Tenant: That’s fine. When can I pick it up?
Landlord: Come by the office tomorrow after 9 AM.
12. Informal – Friends (Dirty Dishes Argument)
A: Why are your dishes still in the sink? It’s your turn to wash them!
B: I was gonna do it later. Stop nagging!
A: Later? They’ve been there for two days!
